Hello everybody! This is my first post on your forum.
Need some (hopefully) easy troubleshooting help.
Nero crashes in both Windows Vista and 2000 (I tried it on both) and renders my DVD+R Dual-Layer media useless when Nero tries to switch to the second layer. It’s always at the same point, and it locks up the whole computer and tries to slug through it for 5 minutes before spitting out an “unspecified hardware error” that is reflected as “Sense Key: 0x04 (KEY_HARDWARE_ERROR)”, it also spits out “Sense Key: 0x03 (KEY_MEDIUM_ERROR)” on a few (tried 5 times rendering 5 coasters) of the tries in the log.
Here’s my system:
HP DVD740i w/ Athlon X2 4200 2 GB RAM
MSI K9N-Neo F mobo
Windows Vista Business (also tried Win 2000 Pro)
using RI-Data media, made 5 coasters so far. Tried making the DVD an ISO first, with no change in luck.
My intuition and this log should tell me it’s the burner itself. Though, should I try cleaning the lens? I was thinking it wasn’t this because it dies at the same exact point every time.
It used to work with DL. Only change is that I’m now using Nero 7 and Windows Vista, but a quick try on Windows 2000 on the same system (and a different type hard drive) gives me the same result. Could it be Nero 7? Or am I right in thinking it’s the drive?