If HP is not good, then what is good? Good or bad is a relative notion in this because we are comparing brand names.
HP’s support is at least far better than Samsung, better than Lite-On, better than NEC, better than Pioneer. You would have to experience all of them for a long time to compare. Whether it’s servers, printers, or even optical drives.
Ask yourself. What does NEC do to NEC optical drive buyers in the US market? Phone calls can’t count. In the US, it costs really much to hire a person with in-depth technical knowledge and experiences to receive phone calls and answer to the questions in a friendly manner. How much would you charge if you were in the working position for a hour of counselling? I personally spend literally tens of thousands of hours here and other forums with more direct technical discussions than such employees usually found in big company phone call centers. They are just there to lip-service.
Anyway, I would rather have products imported from US rather than buying the same products from LG and Samsung. That way, I have to pay much tax myself in addition to outrageous shipping cost while there’s no warranty on products exported to the US and then sold to South Koreans. Samsung DVD players cost a lot more here than at Walmart stores in California or New York even now. In such a case, it’s often better to import individually what were exported nationally at the first place than to buy locally from a domestic retailer.
Sometimes HP IT products are expensive but sometimes very competitively priced. It’s not every time that HP optical products are expensive or of poor quality. It may not be always but HP’s service is one of the best in the world whether you want to admit it or not. There have been quite many happy users of HP DVD writers along with many angry users. It’s usually the angry voices that first are quoted in the news pages. That was once seemingly the biggest obstable for the DVD+RW/+R to overcome -R/-RAM.