HP apologizes for rejecting non-HP cartridges and is working on a firmware update

vbimport

#1

We’ve just posted the following news: HP apologizes for rejecting non-HP cartridges and is working on a firmware update[newsimage]http://www.myce.com/wp-content/images_posts/2016/09/myce-HP-Ink-Cartridges-95x75.jpg[/newsimage]

HP has apologized to customers with printers that started to reject non-HP ink cartridges after the 13th of September this year. The printer manufacturer has stated to be working on a firmware update that allows the printer owners to use non-HP cartridges again.

            Read the full article here: [http://www.myce.com/news/hp-apologizes-rejecting-non-hp-cartridges-working-firmware-update-80562/](http://www.myce.com/news/hp-apologizes-rejecting-non-hp-cartridges-working-firmware-update-80562/)

            Please note that the reactions from the complete site will be synched below.

#2

My guess is that the only thing they are actually sorry for is getting caught.


#3

[QUOTE=UTR;2781527]My guess is that the only thing they are actually sorry for is getting caught.[/QUOTE]
Couldn’t have said it better myself…a PR nightmare is more like it. Thought they could pull a fast one but “Not”. :cop:


#4

Apology too late, Lied at 1st, Class Action-free set of cartridges for anyone owning affected models.


#5

Hmm… I didn’t expect this at all. It seems to me that whenever a large technology-oriented company gets in trouble, they always go after their own paying customers, saying anything they can to make their angry customers feel like it’s somehow their faults.

I’m glad to see HP repent, but we all know they’ll try something like this again. Other manufacturers are likely to follow suit.

This may be my own overactive skepticism speaking, but I’m willing to bet HP will conveniently “forget” to update a large number of it’s printers. I’m also willing to be HP will take it’s sweet time with these updates, so that the users will be forced to buy at least a few cartridges before they can go back to their generic cartridges.

PS: I would love it if someone (maybe Epson or Brother) would design a printer with a free (as in freedom) firmware. Then the FOSS community could jump in and improve whatever they feel needs improving. If the firmware was free (as in freedom), there would never be any temptation to lock users into name-brand ink. But, that’s probably never going to happen.


#6

Wait what? They apologized? They are making amends?

What is going on here? This is not how you run a business!

Something is fishy.

On the other hand… This is most interesting.

Reverse engineer the old firmware, the ink blocking firmware and the new not-blocking-anymore firmware and compare them. Someone might find a way to not ever have any ink problem ever again with HP printers.