HP and a Matshita UJ-850S are driving me NUTS!
I have several HP laptops including a very nice DV2000. Had an optiarc dvd re ad-7561a ata device. Was a nice drive. My daughter worked it to death but until it died, lightscribe worked fine. HP sent me a drive to swap. They sent me an Matshita UJ-850S. The “new” drive was not recognized as a lightscribe drive no matter what we did. I was on the phone for 2 1/2 hours by the way, not counting on-line chat time with HP. Their tech support had me do things that even they could not explain to me how doing some of that stuff would make any difference. We just did it. Of course nothing they suggested worked.
By reading on the Light Scribe forum and asking the Light Scribe technical folks they provided the pictures for the Light Scribe sensor. This sensor indicates the drive IS a light scribe drive. Seems like an easy enough way to check drives to make sure they are actually Light Scribe drives. Plus in searching the web I found other folks having issues with this drive not doing light Scribe.
Sure enough there is no sensor on this drive. I checked my other HP laptops which do have Light Scribe drives in them, and equally as sure, those drives have the sensor.
I contacted HP again. Seems to me they have something flagged wrongly in their parts database. HP has this non-lightscribe drive flagged as a lightscribe drive.
I provided pictures of and explanation for the non-lightscribe vs. lightscribe drive to an HP Case Manager. And to my utter amazement after the conversation, HP sent me TWO of the same non-lightscribe drives AGAIN. The exact same non-lightscribe drives! Talk about insanity.
HP has finally agreed that maybe they have a problem with their parts database and having a non-Light Scribe drive indexed as a Light Scribe drive. Since the bezel has a Light Scribe emblem on it, I’d say its a bigger problem internally at HP than just an index being off in their parts database. Something is royally messed up somewhere.
HP still jerking me around. It has been months now. Months for a simple DVD writer drive swap. Totally unacceptable. In the mean time they’ve sent me an external drive. And it has the light scribe sensor. Amazing, hey?
While that seems nice, glad to have it, we have laptops for a reason. Its not so we can take a bunch of external devices and find places to plug them in, etc.
Practical while home sitting at a desk. Not practical at all when actually using a laptop for why we have laptops in the first place.
My opinion of HP is really taking a hit on this one. Talk about foot dragging.
They have getting their internal issue fixed bound to/with me getting the correct lightscribe drive. In other words I have to wait for HP to get its act together internally before they’ll act on my issue. Anyone have a clue how long it takes for a huge oil tanker of a company like HP to fix something? I’ll be ready for a new laptop by the time they get their act together.
Here is the picture of the light scribe sensor.
Here is the picture of the non-light scribe drive HP keeps sending me over and over and over…
I have asked the “case manager” to speak with her supervisor but she refused to allow me to do so. Said “supervisors” at HP don’t communicate with the “public”. I guess that puts me in my place as an HP Customer hey?
My opinion of HP quality and service and commitment to customers is taking a huge hit on this one.
IF you are having issues with light scribe and your HP laptop, please check your drive and see if you have the sensor indicates it actually IS a light scribe drive.
I have no end in sight with HP on this issue. Totally unacceptable.
Thanks for letting me rant. If you are having any issues with HP and light scribe hopefully my frustration will help someone else some how.