If you encouter problem to copy a DVD or Blu-ray, please send us the info files, so that we can check the problem.
A recommended way is listed below:
- Insert original disc into DVD/Blu-ray drive, run DVDFab to open it.
NOTE: even if DVDFab fails to open the disc, you can go to step 2.
Open “Settings -> Info” window, choose the correct DVD/Blu-ray drive, click “Save Info Files” button.
ZIP the info files on hard disk folder to one file. Name it with a readable filename, like Stealth_UK.zip.
Send the zip file to fengtao(at)dvdidle.com, you need replace (at) with @.