Hi,
If you encouter problem to copy a DVD or Blu-ray, please send us the info files, so that we can check the problem.
A recommended way is listed below:
- Insert original disc into DVD/Blu-ray drive, run DVDFab to open it.
NOTE: even if DVDFab fails to open the disc, you can go to step 2.
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Open “Settings -> Info” window, choose the correct DVD/Blu-ray drive, click “Save Info Files” button.
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ZIP the info files on hard disk folder to one file. Name it with a readable filename, like Stealth_UK.zip.
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Send the zip file to fengtao(at)dvdidle.com, you need replace (at) with @.
Thanks!
Best Regards,
Fengtao