Dear Phoenix, thank you for your candid reply.
Having moved out of state for work for the last year, I have only had a chance to play with my pc again now. The only reference that seems to pop on google about uninstalling manually A120% is this page.
Please do not take this as a personal attack, but as the comments of someone twice, and perhaps thrice frustrated with a piece of software (in its use at first and twice later in its and its latter version’s uninstallers).
1 - The program I had was a registered version that came as package with something else, I forget what. Problems arose with the drive soon afterwards, so at the time I tried to revert the system to its previous state with no luck.
2 - I always use the uninstaller that comes with the program. Only used the third party uninstaller recently after realizing its failure, something that ocurred yet again with the latest uninstaller when trying the “install and then uninstall the latest version” route (as I write this I have the words “Alcohol Soft” staring at me from below the URL window).
3- I don’t usually contact the support people of a particular company due to multiple bad experiences with this. (response time ranges from days to weeks, answers are simplistic and obvious and often inapplicable to the problem, and living in Australia, I may consider reformatting the drive before spending $50 on a call to be put on hold for 30 minutes). The case may be different in all the above with your customer service people, in which case I apologize for the generalization, but when you get burned dozens of times, you’re going to be weary of approaching the fire.
4 - Toolbar… I must have missed the choice on the wizard. I didn’t see it pop up in the installation if that is the case. The only choices I remember seeing were to “Create a desktop icon” and “Create a quicklaunch icon”, but then again, I may be wrong. I don’t usually accept toolbars, including Google which comes with every second installer due to their automatic hijacking of settings which I have to go and reset manually afterwards. Thank you for the heads-up on the Add/Remove Programs. Expecting to see something with “Alcohol” on it, I missed the item.
5 - If you mean there is supposed to be a FAQ text/doc file with the download I don’t really understand how would I access it after I uninstalled the program. I do plan on having a thorough look through Alcoholsoft’s website to see if I find any help on the issue. I still see A120% references with Regedit.
6 - As I mentioned on my previous note. I don’t know if it is A120%, but it was the only thing I installed at the time the drive failures started. More than one tech messageboard indicate issues with dvd drives linked to burning/virtual drive software. I didn’t remember having any installed on my system, or at least I thought I didn’t since last year. It could be just motherboard gremlins. The other problem could be a rare, although I guess not impossible failure of 3 different new drives.
I have been wondering what the problem may have been with the DVD drive ever since it failed and having put out of my mind any software issues, I have been working on its hardware side. That is, until yesterday. The problem only arises with installation disks. It plays video dvds and cds without any problems otherwise. My choices then are to build a new system and test item by item (drives, motherboard, leads) and then give up and reformat the HDDs.
My complaints are not so much with the main body of the software but with its installers/uninstallers.
I apologize wholeheartedly if I offended you personally through my frustration thus far with your company’s software. Please allow me to apologize as well to anyone else I may have offended amongst your company’s staff through my generalization of software companies’ support/help desks.