which is a nice proof for the reliablility of "protection" software :Z
since I've always concluded that a fresh install is the best way to get rid of a virus
:iagree: Microsoft does agree also
"The only way to clean a compromised system is to flatten and rebuild."
However, she has no reinstall disks for the programs that came with her laptop such Adobe this that and the other.
Sony laptop? Then there should be a recovery partition present that allows to restore the factory preinstallation. You may check the manual about that.
I have XP so that's not a problem, but I don't know if there might be a way to transplant the programs over to a new install of windows.
No chance. This might work with tiny softwares that need only to be unzipped, but big software packages like Adobe, MS Office etc. can't be "transplanted" (I like this expression ).
If things go wrong, it's essential to be able to get these programs back.
Backup the personal files (normally located in "Documents and Settings/username" using a Linux Live System to an external HDD or something like that. Then restore the factory preinstallation. Double check, if these softwares are indeed restored also. If in doubt, contact the support department of the laptop manufacturer.
If they're not - well, then they're lost and a new license must be bought if there are no free alternatives.
Sometimes I am thinking, a malware attack must really hurt in order to get people thinking about their computer usage (not working with admin permissions prevents 95% of all malware installations - this is better than any "security" software) and not only relying on "security" software.