How To Exchange Drives With LG?

vbimport

#1

I recieved a exchange form from LG Canada from email, but I am not so clear on what to do with it. They said I could email it back, so am I supposed to scan my receipt and include within the document? Also, I have no idea how I’m supposed to send my faulty drive back, do I have to pay for the shipping myself?

Can someone please explain to me the steps?


#2

Warranty issues vary in all places. Who will pay for shipment for RMA should have been clear in the first place when you bought the product.


#3

It says in LG’s exchange policy that if a product is not actually faulty, I will be charged for it… so is there anyway for me to make sure my drive is faulty? Is there any sort of hardware tests out there?


#4

CD Speed?


#5

hmmmm, never thought of that before. Do you know if it’s possible to test DVD-VIDEOS only with it? because my burner seems to do fine with CD’s and copying DVD’s