How to enable D drive

Have a Presario R3000; Windows XP Professional, version 2002, SP3. D drive is Toshiba ODD-DVD. Device Manager Volumes shows No Media. In General Properties the device is enabled & Device Status is working properly.
When disk is inserted: it spins, the light shows for the CD tray. It can’t open & play.
Have done the troubleshoot with Help for my OS & still no ability to play a CD/DVD.
Could really use some help.

Try uninstalling the secondary IDE Channel in the device manager and reboot. The computer will reinstall the IDE Channel and your CD/DVD drive automatically upon the reboot.

Or you can use this to fix it http://support.microsoft.com/mats/cd_dvd_drive_problems/en-us

And if those two solutions don’t work, try deleting the upper and lower filters by following the instructions here: http://pcsupport.about.com/od/driverssupport/ht/upperfilters-lowerfilters.htm