Having the same exact problem, when I try to customize it freezes up and won't do anything from there. I've tried a full disc backup, and it hangs at about 50 percent and fails, and I just recently tried a rip to the hard drive, and that hung up at 50 percent and failed as well. I did a complete uninstall, defrag, registry clean, everything that was required, and a fresh download. I'm still having the same problem. Error=102?