Hi: Thank you in advance for any suggestions since I am definitely new to DVD writing. I have a Dell Optiplex that came equipped with a GCC-4480B RW/DVD. I am trying to make copies of the DVDs that I have legally purchased. I have tried CloneDVD, Alcohol120%, and DVD x copy platinum. At first, I thought it was the software but now believe that it is my DVD writer. I can read a DVD without a problem and drop both DVD files and ISO file to hard disk but when I try to burn a DVD to my GCC-4480B DVD RW in any of these software packages, the DVD writer is not recognized as a choice to send the ISO or other files to and I have no option to select my GCC-4480B so that I have not been able to successfully write to it. Can someone please tell me what I am doing wrong? I am using blank media Memorax DVD+R 6hrs. Thank you very much to anywone who can lead me in the right direction.