HL-DT-ST CD-RW GCE-8487B will not play anything at all

vbimport

#1

HL-DT-ST CD-RW GCE-8487B will not play anything at all

I have a four month old Dell Dimension 8400 with factory-installed DVD and CD-RW drives.

After I attempted and failed to copy a music CD from the DVD to the RW drive, the RW drive will not play any media.

I have enabled auto-play for the RW drive. I have re-booted the PC. I have uninstalled the RW drive and then permitted the PC to re-install the RW drive after re-booting.

I have uninstalled both the DVD and the CD drives using Device Manager. I then uninstalled both of the IDE ATA/ATAPI controllers.

I ran Dell and Microsoft diagnostics on the RW drive but they could not resolve the problem.

None of this fixed the problem.

Can someone please help me?

Thanks!


#2

Forget my plea for help, folks. :o

After uninstalling and re-installing the drives and the controllers, Dell Technical Telephone Support was able to determine that the RW drive was dead. :frowning:

Fortunately, it’s still under warranty and Dell will be sending out a technician to replace it for free. :slight_smile: