HL-DT-ST CD-RW GCE-8487B will not play anything at all

HL-DT-ST CD-RW GCE-8487B will not play anything at all

I have a four month old Dell Dimension 8400 with factory-installed DVD and CD-RW drives.

After I attempted and failed to copy a music CD from the DVD to the RW drive, the RW drive will not play any media.

I have enabled auto-play for the RW drive. I have re-booted the PC. I have uninstalled the RW drive and then permitted the PC to re-install the RW drive after re-booting.

I have uninstalled both the DVD and the CD drives using Device Manager. I then uninstalled both of the IDE ATA/ATAPI controllers.

I ran Dell and Microsoft diagnostics on the RW drive but they could not resolve the problem.

None of this fixed the problem.

Can someone please help me?

Thanks!

Forget my plea for help, folks. :o

After uninstalling and re-installing the drives and the controllers, Dell Technical Telephone Support was able to determine that the RW drive was dead. :frowning:

Fortunately, it’s still under warranty and Dell will be sending out a technician to replace it for free. :slight_smile: