i'm here to report my experience with this seller. Even if most of people talk well of this media shop i have to disagree.My experience ( not finished yet) have been awfully until now.
I don't know what i have to do to end this story.
I could look rude now but believe me, before writing this mail i trayed getting a concrete answer by them in any kind way and so so so many times, but without luck. In the last mail i sent them there is a summary of what happened so it follows
[I]Hello dvdrohlinge24 ,
iâ€™ll try to explain quickly the situation in which i'm and that is really pissing me off.
I made this order #xxxx # on 15.02.05 and payed the same day. I HAVEN'T RECEIVED ANYTHING UNTIL NOW.
In various mails in which i asked explanations for this strange delay without getting any concrete, last Saturday i got the tracking number for my parcel xxxxx and Hot Line phone number to make it shorter.
Anyway i phoned to Eboost and THEY ASSURED me that the package with that tracking number is IN DEPOSIT 800 km far from where i live and OVER THERE IT WILL REMAIN 'cause there are problems with it.
To let you understand better: THIS PARCEL ISN'T IN A DELIVERY STATUS SINCE 03.03.05. IT WILL NEVER REACH ME
I exposed my problem to you many times but YOU KNEW ONLY TELL ME: Wait please, Wait please, Wait please.
I'm tired to wait. Please don't answer me again: wait cause we're waiting info from SDA.
Knowing delay reasons took me 2 minutes this morning; in 2 weeks you wasn't able to do it and this thing speaks for itself about your customers concern !
Here something you shold know well:
Â§ 9 The major force:
(2) If the execution of the order respectively the delivery is impossible no fewer then 1 month because of a major force, so the customer is legitimate to tread out of the contract.
Well bacause i canâ€™t really wait more and because Eboost assured this package is undeliverable, on Saturday i asked you A FULL REFOUND and you answered me this:â€ At moment a refound is impossible 'cause the package could have been already DELIVERED or REFUSED from receiver. Weâ€™re checking"
Now i don't know if you're really undertstanding the burden of your words.
- I PLACED AN ORDER AND PAYED SAME DAY
- YOU TOOK MY MONEY BUT WASN'T ABLE TO DELIVERY PARCEL, FOR WHATEVER REASON YOU WANT
- YOU REFUSE A REFOUND, SUSPECTING ME TO CHEAT YOU
Until now i haven't my money anymore either products i ordered, so who is ripping off the other ?
Now i'm here again to ask you a FULL REFOUND for products never received.
One months is gone since i made my order, so i'd really like to tread out of this contract as soon as you'll GIMME BACK MY MONEY by paypal or banktransfer
My paypal account is here: Shin_79@libero.it
Hope to hear from you soon with something concrete & not with customer care you demostrated towards me until now!
Guys, what do you think about? Is there a chance for me to be refounded or not? I really don't want to deal with these guys anymore. I made a lot online orders from various sellers and even if there was problems they were resolved promptly. I've patience but they did their best to make me lose it.
I'll be glad to treat my post in case i should receive a refound. In this case they would show a correct behaviour.
Thanks a lot in advance for your tips