While i know that most of the time the Microsoft Corp. is an awful institution, but i wanted to share with you all the good thing that the company did. My husband purchased the Microsoft Bluetooth Desktop. Well he got a bad keyboard, it quit working after a couple of weeks, past the alloted time the company he purchased it from would take it back. Well to make a long story short after about 5 emails back and forth between my husband and Microsoft support the tech from Microsoft was at his wits end. Today my husband got a package in the mail directly from Microsoft it was a new Bluetooth Desktop, and not just a replacement, they sent him the better one, so it was an upgrade. They sent him a set that retails for 100-150. Needless to say i was shocked and amazed.