[QUOTE=weedougie;2468650]It sounds like “we can’t be bothered but if your daft enough we will repair it for a stupid amount of money!” however they really want to sell you a new machine.[/QUOTE]
Sounds like the way car mechanics can also treat ladies that they think know nothing
I agree with all the comments above, including the one suggesting you ask the Geek Squad specifically what’s wrong (if only for the curiosity value!).
Good luck with what you decide.
EDIT: Re: the suggestion of buying the new component from Sony and getting someone to fit it - I’ll be willing to bet my entire blank media collection that Sony would charge way more for the part, than you would pay from a regular PC store.