Help

i tried 2 different movies thinking it was just the dvd but after 4 discs reined i dont know i am new to this i did use the 30 day free trial and it was beautiful. i purchased this program yesturday and now dosn’t work dont know whats going on please help me.

What is the exact problem? What movies are you trying to back up? What version of dvdfab do you have

i have platnum version and i was doing lackawanna blues and sahara, i was doing exactly what i was doing before with the trial version but now it doesnt work the same i put in the dvd it analyzes and copys my dvd and dvd drive pops open then i insert disk for it to burn and it goes through the motions and when done it say burn succesful but the dvd drive never pops open . i hit ok and check to see if it worked and my dvd player says no disk. dont understand

[B]Will the back up play on the computer[/B]? What blank media are you using? [B]can you also post a burn log[/B]? I have made a back up of Sahara using dvdfab but I not have the other movie so I not know about that one. What kind of back up are you trying to do? What are the settings you are using for it also?

i dont mean to sound stupid but i dont really know what you are saying ,but i found my log file so tell me if you see what happened. and yes i did try playing it on my computer but did not read it either.4/29/2008 1:50:10 AM info ******************** Report session closed *********************
4/29/2008 1:16:49 AM warning Reading media profile have failed after 4 attemps
4/29/2008 1:11:26 AM warning Reading media profile have failed after 4 attemps
4/29/2008 12:50:30 AM info Finalization Time 00:03:25 - Total completion time 00:13:14
4/29/2008 12:50:30 AM info WRITE SUCCESS
4/29/2008 12:47:05 AM info Write finished in 00:09:49 - Finalization start here. Avg. burn rate 6.07
4/29/2008 12:37:21 AM info Lead-in burning time (mS) 5112
4/29/2008 12:37:16 AM info Write started 2202208 sectors to write
4/29/2008 12:37:15 AM info Init success: DVD-R packet writing
4/29/2008 12:37:15 AM info Writing speed requested x8.0, effective x8.0
4/29/2008 12:37:13 AM info Available write speed: 8x, 6x, 4x, 2.4x
4/29/2008 12:37:13 AM info Media ID: SONY16D1
4/29/2008 12:37:13 AM info Media type: DVD-R
4/29/2008 12:37:13 AM info Not Applicable to this bus type
4/29/2008 12:37:10 AM info Scanned files #16, folder #2 - total size 4508995584 b. (4.2 Gb.)
4/29/2008 12:37:10 AM info Inserted media type : DVD-R
4/29/2008 12:37:10 AM info Write started
4/29/2008 12:37:05 AM info New media inserted. Burning layer is ready to write
4/29/2008 12:11:04 AM info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
4/29/2008 12:11:04 AM info New Drive selected : 1:0:0 - TSSTcorp DVD±RW TS-L632H D300 [E] (Ide)
4/29/2008 12:09:26 AM info Current Drive selected : 1:0:0 - TSSTcorp DVD±RW TS-L632H D300 [E] (Ide)
4/29/2008 12:09:26 AM info Using Patin-Couffin driver Version 1.37, Internal revision 37 - Async. Access mode
4/29/2008 12:09:26 AM info User default language : 1033 (0x0409h) - English (United States)
4/29/2008 12:09:26 AM info System default language : 1033 (0x0409h) - English (United States)
4/29/2008 12:09:26 AM info DLL Version 2.1.7.338
4/29/2008 12:09:26 AM info DLL C:\Program Files\DVDFab Platinum 4\vso_hwe.dll
4/29/2008 12:09:26 AM info Version 4, 1, 2, 0
4/29/2008 12:09:26 AM info ExeName : "C:\Program Files\DVDFab Platinum 4\DVDFabPlatinum.exe"
4/29/2008 12:09:26 AM info OS : Personal (Build 6000)
4/29/2008 12:09:26 AM info ******************** Report session started ********************

4/29/2008 1:16:49 AM warning Reading media profile have failed after 4 attemps
4/29/2008 1:11:26 AM warning Reading media profile have failed after 4 attemps
4/29/2008 12:50:30 AM info Finalization Time 00:03:25 - Total completion time 00:13:14
4/29/2008 12:50:30 AM info WRITE SUCCESS
4/29/2008 12:47:05 AM info Write finished in 00:09:49 - Finalization start here. Avg. burn rate 6.07
4/29/2008 12:37:21 AM info Lead-in burning time (mS) 5112
4/29/2008 12:37:16 AM info Write started 2202208 sectors to write
4/29/2008 12:37:15 AM info Init success: DVD-R packet writing
4/29/2008 12:37:15 AM info Writing speed requested x8.0, effective x8.0
4/29/2008 12:37:13 AM info Available write speed: 8x, 6x, 4x, 2.4x
4/29/2008 12:37:13 AM info Media ID: SONY16D1
4/29/2008 12:37:13 AM info Media type: DVD-R
4/29/2008 12:37:13 AM info Not Applicable to this bus type
4/29/2008 12:37:10 AM info Scanned files #16, folder #2 - total size 4508995584 b. (4.2 Gb.)
4/29/2008 12:37:10 AM info Inserted media type : DVD-R
4/29/2008 12:37:10 AM info Write started
4/29/2008 12:37:05 AM info New media inserted. Burning layer is ready to write
4/29/2008 12:11:04 AM info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
4/29/2008 12:11:04 AM info New Drive selected : 1:0:0 - TSSTcorp DVD±RW TS-L632H D300 [E] (Ide)
4/29/2008 12:09:26 AM info Current Drive selected : 1:0:0 - TSSTcorp DVD±RW TS-L632H D300 [E] (Ide)
4/29/2008 12:09:26 AM info Using Patin-Couffin driver Version 1.37, Internal revision 37 - Async. Access mode
4/29/2008 12:09:26 AM info User default language : 1033 (0x0409h) - English (United States)
4/29/2008 12:09:26 AM info System default language : 1033 (0x0409h) - English (United States)
4/29/2008 12:09:26 AM info DLL Version 2.1.7.338
4/29/2008 12:09:26 AM info DLL C:\Program Files\DVDFab Platinum 4\vso_hwe.dll
4/29/2008 12:09:26 AM info Version 4, 1, 2, 0
4/29/2008 12:09:26 AM info ExeName : "C:\Program Files\DVDFab Platinum 4\DVDFabPlatinum.exe"
4/29/2008 12:09:26 AM info OS : Personal (Build 6000)
4/29/2008 12:09:26 AM info ******************** Report session started ********************

4/29/2008 1:50:04 AM info ******************** Report session closed *********************
4/29/2008 1:31:13 AM info Current Drive selected : 1:0:0 - TSSTcorp DVD±RW TS-L632H D300 [E] (Ide)
4/29/2008 1:31:13 AM info Using Patin-Couffin driver Version 1.37, Internal revision 37 - Async. Access mode
4/29/2008 1:31:13 AM info User default language : 1033 (0x0409h) - English (United States)
4/29/2008 1:31:13 AM info System default language : 1033 (0x0409h) - English (United States)
4/29/2008 1:31:13 AM info DLL Version 2.1.7.338
4/29/2008 1:31:13 AM info DLL C:\Program Files\DVDFab Platinum 4\vso_hwe.dll
4/29/2008 1:31:13 AM info Version 4, 1, 2, 0
4/29/2008 1:31:13 AM info ExeName : "C:\Program Files\DVDFab Platinum 4\DVDFabPlatinum.exe"
4/29/2008 1:31:13 AM info OS : Personal (Build 6000)
4/29/2008 1:31:13 AM info ******************** Report session started ********************

4/29/2008 1:31:13 AM info Current Drive selected : 1:0:0 - TSSTcorp DVD±RW TS-L632H D300 [E] (Ide)
4/29/2008 1:31:13 AM info Using Patin-Couffin driver Version 1.37, Internal revision 37 - Async. Access mode
4/29/2008 1:31:13 AM info User default language : 1033 (0x0409h) - English (United States)
4/29/2008 1:31:13 AM info System default language : 1033 (0x0409h) - English (United States)
4/29/2008 1:31:13 AM info DLL Version 2.1.7.338
4/29/2008 1:31:13 AM info DLL C:\Program Files\DVDFab Platinum 4\vso_hwe.dll
4/29/2008 1:31:13 AM info Version 4, 1, 2, 0
4/29/2008 1:31:13 AM info ExeName : "C:\Program Files\DVDFab Platinum 4\DVDFabPlatinum.exe"
4/29/2008 1:31:13 AM info OS : Personal (Build 6000)
4/29/2008 1:31:13 AM info ******************** Report session started ********************

[quote=hillbillydu0;2047029]i dont mean to sound stupid but i dont really know what you are saying ,but i found my log file so tell me if you see what happened. and yes i did try playing it on my computer but did not read it either.4/29/2008 1:50:10 AM info ******************** Report session closed *********************
4/29/2008 1:16:49 AM [B]warning Reading media profile have failed after 4 attemps[/B]
4/29/2008 1:11:26 AM [B]warning Reading media profile have failed after 4 attemps[/B]
nfo ******************** Report session started ********************[/quote]
This warning media profile is something I have not seen before. Another question for you. Is it just those 2 movies you are having the trouble with? Did you try a movie that worked before the purchase to rule that out. What I meant about what kind of back up you are trying was is it Full disc, clone or main movie.

yes i used the 30 day trial pretty much daily and had no troubles. i am using the full disk mode. i did however try main movie and still nothing.

im going to try to do a movie that has already been done to see if it works’

now i cant get it to open hummmmmmmm. now what???

Well you can do a clean uninstall and a link on how to do it is located in stormjumpers signature another cdfreak member, just search for him and follow the directions. after you do the clean uninstall and reboot you can redownload dvdfab and install also redownload your reg key. after you reinstall a clean download then reboot. Well I’m going to bed now if you still not fix your problem then more members will help once they wake up just give it time. you will fix this problem as dvdfab is the best out there

well i tried another movie and it worked so i dont know what happened with the others. any suggestions???

Hi hillbilly,

Please change from packet writing to SAO.
Common Settings > DVD > Write > Write Type of DVD-R media > SAO writing
Also recommend that you decrease your burn speed to 6X


Ok I Will Try That. Also Should I Check The Box That Says Set Book Type To Dvd-rom?i Am Using Dvd-r To Make Backups

[QUOTE=hillbillydu0;2047196]Ok I Will Try That. Also Should I Check The Box That Says Set Book Type To Dvd-rom?i Am Using Dvd-r To Make Backups[/QUOTE]

Yup, thanks we noted that you’re using SONY16D1 (-R media)…:wink:
No, don’t check the box, there’s no such thing as bitsetting for -R media…only +R & +RW.
I also don’t believe Fab supports bitsetting for this drive anyway.

Your burner is capable only of burns up to 8X, so even though your media is rated at 16X, it’s a good rule of thumb to burn at 1/2 the rated speed of the media or 1/2 the top speed of your burner…whichever is [B]slower[/B].
So for you, this would be 4X-6X.

Also sony media, although good quality, tends to be a bit finicky and not as universally compatible as Verbatim or Taiyo Yuden.

As long as you’ve got SONY16D1, go ahead and try 'em with the recommended changes.

Hope this helps and let us know…

No, that is if you are using +R’s to back up your movies

Hi hillbillydu0,

Looking at your Burn Log… it appears you are using FAB Version 4

C:\Program Files\DVDFab Platinum 4\DVDFabPlatinum.exe

Are you still using FAB version 4 for a specific reason ?
You may want consider downloading the Version 5 Beta.

Checking the box  "Set Book Type To Dvd-Rom" won't hurt anything.
 It will also lessen your chance of having compatability problems later
   if you happen to use a  DVD+R  or  DVD+RW disc.

Hope this helps…