Help with DVDFab 5

Scragg 2008-07-02 05:38:41 UTC #1

Just purchased DVDFab5, after using it for the 30 day trail, by the its great.
But now I can't open it to enter my registration key Windows keeps coming up with this error.
I have uninstalled and reinstalled about 4 rimes now and it still is doing the same thing
can you help
I am using Vista home Service pack 1
Problem signature:
Problem Event Name: APPCRASH
Application Name: DVDFab.exe
Application Version: 5.0.3.0
Application Timestamp: 4848ebcf
Fault Module Name: StackHash_e52f
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 01a632a2
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 3081
Additional Information 1: e52f
Additional Information 2: e98dfca8bcf81bc1740adb135579ad53
Additional Information 3: 860f
Additional Information 4: 6eabdd9e0dc94904be3b39a1c0583635

fengtao 2008-07-02 05:58:17 UTC #2

Hi Scragg,

Please try DVDFab 5.0.5.0 to see the result:

http://club.cdfreaks.com/f116/dvdfab-platinum-gold-hd-decrypter-option-mobile-5-0-5-0-out-247854/

Thanks!

Best Regards,
Fengtao

Scragg 2008-07-02 16:42:43 UTC #3

Nope didn’t work. any more suggestions please

_Jethro 2008-07-02 16:57:17 UTC #4

With it closed just left double click on the key that was sent with your purchase ( the attachment). then open it

fengtao 2008-07-02 17:54:43 UTC #5

Hi Scragg,

Are you using 32bit or 64bit Vista?

Best Regards,
Fengtao

Scragg 2008-07-02 17:56:03 UTC #6

THANKS TRIED THAT SAME THING HAPPENS ,SO IT HAS REALLY GOT ME GOING NOW , WORKED BEFORE I PURCHASED IT NOW NOTHING

Scragg 2008-07-02 17:59:57 UTC #7

32 Bit Vista

Scragg 2008-07-02 18:48:44 UTC #8

Just found another error report in the log section of DVDfab thsi is what was in there hope it can help solve my problem otherwise I have just wasted $50 dollars hey

2/07/2008 1:53:43 PM info Current Drive selected : 0:1:0 - HL-DT-ST DVD-RW GSA-H60L DC08 [E] (Ide)
2/07/2008 1:53:43 PM info Using Patin-Couffin driver Version 1.37, Internal revision 37 - Async. Access mode
2/07/2008 1:53:43 PM info User default language : 3081 (0x0C09h) - English (Australian)
2/07/2008 1:53:43 PM info System default language : 3081 (0x0C09h) - English (Australian)
2/07/2008 1:53:43 PM info DLL Version 2.1.7.338
2/07/2008 1:53:43 PM info DLL C:\Program Files\DVDFab 5\vso_hwe.dll
2/07/2008 1:53:43 PM info Version 5, 0, 3, 0
2/07/2008 1:53:43 PM info ExeName : "C:\Program Files\DVDFab 5\DVDFab.exe"
2/07/2008 1:53:43 PM info OS : Personal Service Pack 1 (Build 6001)
2/07/2008 1:53:43 PM info ******************** Report session started ********************

_Jethro 2008-07-02 19:32:52 UTC #9

Scragg, please follow the steps in the link to uninstall Fab from your system, do all of them.
http://club.cdfreaks.com/2065659-post1.html
Then download the latest version from here:
http://club.cdfreaks.com/f116/dvdfab-platinum-gold-hd-decrypter-option-mobile-5-0-5-0-out-247854/
Disable UAC before installing.
http://www.vista4beginners.com/How-to-disable-UAC

Scragg 2008-07-02 20:56:39 UTC #10

A bouquet of flowers for you thank you very much
I now have my program up and running…

Thanks again

_Jethro 2008-07-02 21:11:03 UTC #11

Glad it is up and running…And thanks to Stormjumper for his guide