My dvd burner is newly purchased CompUsa Norwood Micro Benq 1650. I am trying to back up my a particular dvd of mine but when I pop the disk in it is completely unacknowledged by the drive. I insert the disk, the light flashes for a little bit, and it treats it like either a blank disk or there is no disk whatsoever there. Whenever I look in my computer -> dvd drive, it just opens a blank window so I assume its interpreting it as a blank disk. The dvd works fine on my dvd player.
My question is: Would updating the firmware be a possible solution to this?
Even if its not, Im having issues in successfully doing this. The .exe I get from Benq gives me the message “drive is not allowed to be updated”. Wtf? I understand there is a different way to update with WinDWFlash, but Im under the impression you need .CVT files for this, which I am completely unable to find for benq1650. The benq firmware detector says I currently have GCFC firmware version installed.
Im at wits end, please lemme know what Im doing wrong.