Help Sony dw-q30a wont read dvds or burn them! Firmware issue?



Hi i am kinda new to the whole firmware scene so i bought this DVD drive
its a sony dw-q30a and it is OEM and it wont read any DVDs that i put into it. i managed to update the firmware to YYS6 and it didnt help. can someone tell me what to do in a partial laymans terms?

Confused OEM Hater