I recently purchased a Plextor PX-712A internal DVD burner. Since I am using a laptop, I connect PX-712A via an external enclosure. The burner seems to run pretty well, however my laptop (XP Pro) is unable to detect PX-712A. I ran some self-diagnostic test on PX-712A which is given in the instruction and PX-712A is declared healthy. I then connect the same external enclosure to other no name burners and there are no difficulty at all for the laptop to recognize them, every burner excepts my new PX-712A.
Since the laptop is able to recognize other burners in the same external enclosure via USB, I have excluded the possibility that my USB drive, XP Pro, laptop and external drive isn’t working properly. I then contacted Plextor, and the technical serviceman told me that:
“Plextor is unable to support our atapi drives in external enclosures, as
we have no idea how the enclosure will work with our hardware or
software. You’ll need to contact the mfgr of the enclosure for
Please use your Plextor drive with an internal eide controller. For
external use, Plextor does make a USB2/Firewire drive that will do the
job for you. We can offer support for that in your installation.”
Seems that Plextor has developed some scheme to force laptop user to buy its much more expensive external burner.
I don’t want to spend $200 on external PX-712, and I want to keep using my PX-712A if possible. Is there any way I can hack the firmware and make my laptop recognize PX-712A? Any other suggestion? Thanks!