Help Please! secondary CD-RW drive skips

I have recently been having a problem with my cd-rw drive. my cd drive will play music cds with no problem, however the cd-rw drive skips while playing leading me to believe it is reading the cd too slowly. i then tried to set the cd and cd-rw drive as master and slave respectively. this did not work however. i switched the drive positions, and even tried swapping cables with the hard drive to see if it was a problem with the wire. the cd drive and cd-rw drive both play fine when plugged into the master end of the wire, yet the other plug meant for the secondary/slave drive seems to be the problem. could this be a software issue? i dont know what else to do, ive already contacted dell for help covered under my warranty, but as expected they werent much of a help. PLEASE HELP! For any further questions or responses please reply asap as this is an irritating problem, although hopefully not threatening. Thank you.

Hi and welcome to the forum :slight_smile:

Check if DMA is enabled. Check also if disc is scratched or dirty; some drives are really picky

hey, thanks for your help, however, i checked and both the primary and secondary channels and both were set to dma if available under transfer mode, however i noticed that in the primary channel under device 1 the current transfer mode was “not applicable” and on the secondary channel in that same position it said “pio mode” while in both primary and secondary channels under device 0 it says “ultra dma mode 2” next to the current transfer mode. is that correct? also, i have tried a couple of cds, one of which is brand new, so definately no scratches. thanks again, and please let me know if the current settings are correct?

Do you have installed nvidia or intel IDE drivers? These problems are typical of these drivers

i’m not sure, how can i check if i do? would that be the first item listed under the device manager under IDE ATA/ATAPI controllers. if so, it lists the intel® 82801DB Ultra ATA Storage Controller-24CB. thanks again for your help! if you are online right now, and use AIM, we can maybe discuss this more efficiently over that, otherwise i await your reply.

You’re welcome, but sorry, I don’t have AIM.

You can check drivers on the same window where you checked DMA, selecting the tab “Driver”

ok, well, both primary and secondary drivers are from microsoft. any other thoughts? could it possibly be some other software problem that is keeping the cd-rw from reading the cds fast enough?

Try to use drivespeed to set your slower drive to a faster speed

you can find here
http://www.cdspeed2000.com/go.php3?link=download.html

im sorry, i feel kind of ignorant, but how exactly do i go about using that site;which one should i dl, there are a bunch of them. sorry, im not terribly great with computers…

As I said nero drive speed. It don’t require installation and it’s free

ok, well the cd-rw drive is at 52x and the cd drive is at 40x so the cd-rw should be able to read much faster than the cd drive.

Sometimes a software like nero InCD or roxio DirectCD cause problems. Do you have one of these installed?

not that i know of…dont think so

Can you download also nero infotool from that link I send you? It retrieve more informations on your hardware, and also on drivers installed. Can you post a log of infotool?

i hope this is what you asked for, also, i think i might have accidently changed my cd-rw drive speed to a slower speed using the drivespeed program.


 Nero InfoTool 3.01 
 
Drive Information
------------------
Drive : SAMSUNG CD-ROM SC-148A 
Type : CD-ROM Drive
Firmware Version : B403
Buffer Size : 128 KB
Date : ?
Serial Number
Vendor Specific : DEL
Drive Letter : D:\
Location : 1:0
Mechanism : Tray
Read Speed : 40 X
Write Speed : n/a
 
Read CD Text : Yes
Return C2 Pointers : Yes
Read CD-R : Yes
Read CD-RW : Yes
Read DVD-ROM : No
Read DVD-RAM : No
Read DVD-R : No
Read DVD-RW : No
Read DVD+R : No
Read DVD+RW : No
Read DVD+R DL : No
Read BD-ROM : No
Read BD-R : No
Read BD-RE : No
Read Digital Audio : Yes
Read CD+G : Yes
Read VideoCD : Yes
 
Write CD-R : No
Write CD-RW : No
Write DVD-R : No
Write DVD-RW : No
Write DVD-R DL : No
Write DVD+R : No
Write DVD+RW : No
Write DVD+R DL : No
Write DVD-RAM : No
Write BD-R : No
Write BD-RE : No
Buffer Underrun Protection : No
Mount Rainier : No
Modes : n/a
 
 
Disc Information (D:\)
-------------------
Type : - no disc inserted -
 
 
Drive Information
------------------
Drive : HL-DT-ST CD-RW GCE-8487B 
Type : CD-RW Recorder
Firmware Version : F109
Buffer Size : 1536 KB
Date : ?
Serial Number
Vendor Specific : 
Drive Letter : E:\
Location : 1:1
Mechanism : Tray
Read Speed : 40 , 32 , 24 , 20 , 15 , 8 X
Write Speed : 48 X
 
Read CD Text : Yes
Return C2 Pointers : Yes
Read CD-R : Yes
Read CD-RW : Yes
Read DVD-ROM : No
Read DVD-RAM : No
Read DVD-R : No
Read DVD-RW : No
Read DVD+R : No
Read DVD+RW : No
Read DVD+R DL : No
Read BD-ROM : No
Read BD-R : No
Read BD-RE : No
Read Digital Audio : Yes
Read CD+G : No
Read VideoCD : Yes
 
Write CD-R : Yes
Write CD-RW : Yes
Write DVD-R : No
Write DVD-RW : No
Write DVD-R DL : No
Write DVD+R : No
Write DVD+RW : No
Write DVD+R DL : No
Write DVD-RAM : No
Write BD-R : No
Write BD-RE : No
Buffer Underrun Protection : Yes
Mount Rainier : No
Modes : Packet, TAO, DAO, SAO, RAW SAO, RAW SAO 16, RAW SAO 96, RAW DAO 16, RAW DAO 96
 
 
Disc Information (E:\)
-------------------
Type : Audio CD
Capacity : 62:35.26 (631 MB)
Tracks : 13
Sessions : 1
 
File System : Audio
Title : n/a
Artist : n/a
Disc ID : n/a
UPC/EAN Code : n/a
 
 
Interface Information
---------------------
Adapter 1
---------
Description : Primary IDE Channel
 
Driver
Description : System32\DRIVERS\atapi.sys
Company : Microsoft Corporation
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Description : IDE/ATAPI Port Driver
 
Attached Devices
Description : Master: WDC WD600BB-75CAA0
Type : Disk Drive
DMA : On
 
Adapter 2
---------
Description : Secondary IDE Channel
 
Driver
Description : System32\DRIVERS\atapi.sys
Company : Microsoft Corporation
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Description : IDE/ATAPI Port Driver
 
Attached Devices
Description : Master: SAMSUNG CD-ROM SC-148A
Type : CD-Rom Drive
DMA : On
Autorun : On
Description : Slave: HL-DT-ST CD-RW GCE-8487B
Type : CD-Rom Drive
DMA : Off
Autorun : On
 
 
Software Information
--------------------
Operating System : Windows XP Home Edition (5.01.2600 Service Pack 2)
DirectX : DirectX 9.0c
 
 
Hardware Information
--------------------
CPU : ?
Bus Speed : ?
Motherboard : ?
System : ?
BIOS : ?
Memory : 510 MB
Sound : Creative SB Live! Series
Video : 32MB ATI Rage 128 Ultra
 
Driver Information
------------------
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Company : n/a
 
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Company : Microsoft Corporation
 
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Company : Microsoft Corporation
 
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Description : IDE/ATAPI Port Driver
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Company : Microsoft Corporation
 
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Driver : symlcbrd
Description : Symantec Core Component
Version : 1, 8, 54, 478
Company : Symantec Corporation
 
Driver : SYMNDIS
Description : NDIS Filter Driver
Version : 5.5.1.6
Company : Symantec Corporation
 
Driver : SYMREDRV
Description : Redirector Filter Driver
Version : 5.5.1.6
Company : Symantec Corporation
 
Driver : SYMTDI
Description : Network Dispatch Driver
Version : 5.5.1.6
Company : Symantec Corporation
 
Driver : sym_hi
Description : n/a
Version : n/a
Company : n/a
 
Driver : sym_u3
Description : n/a
Version : n/a
Company : n/a
 
Driver : sysaudio
Description : System Audio WDM Filter
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
 
Driver : Tcpip
Description : TCP/IP Protocol Driver
Version : 5.1.2600.2827 (xpsp_sp2_gdr.060112-1653)
Company : Microsoft Corporation
 
Driver : TDPIPE
Description : Named Pipe Transport Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
 
Driver : TDTCP
Description : TCP Transport Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
 
Driver : TermDD
Description : Terminal Server Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
 
Driver : TosIde
Description : n/a
Version : n/a
Company : n/a
 
Driver : Udfs
Description : UDF File System Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
 
Driver : ultra
Description : n/a
Version : n/a
Company : n/a
 
Driver : Update
Description : Update Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
 
Driver : usbehci
Description : EHCI eUSB Miniport Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
 
Driver : usbhub
Description : Default Hub Driver for USB
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
 
Driver : usbprint
Description : USB Printer driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
 
Driver : usbser
Description : USB Modem Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
 
Driver : USBSTOR
Description : USB Mass Storage Class Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
 
Driver : usbuhci
Description : UHCI USB Miniport Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
 
Driver : VgaSave
Description : n/a
Version : n/a
Company : n/a
 
Driver : ViaIde
Description : n/a
Version : n/a
Company : n/a
 
Driver : VolSnap
Description : Volume Shadow Copy Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
 
Driver : Wanarp
Description : MS Remote Access and Routing ARP Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
 
Driver : WDICA
Description : n/a
Version : n/a
Company : n/a
 
Driver : wdmaud
Description : MMSYSTEM Wave/Midi API mapper
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
 
Driver : msvcrt.dll
Version : 7.0.2600.2180 (xpsp_sp2_rtm.040803-2158)
 
Driver : msvcirt.dll
Version : 7.0.2600.2180 (xpsp_sp2_rtm.040803-2158)
 
Driver : mfc42.dll
Version : 6.02.4131.0
 
Driver : msvcp60.dll
Version : 6.02.3104.0
 
Driver : msvcp70.dll
Version : 7.00.9466.0
 
Driver : msvcr70.dll
Version : 7.00.9466.0
 
Driver : ole32.dll
Version : 5.1.2600.2726 (xpsp_sp2_gdr.050725-1528)
 
Driver : olepro32.dll
Version : 5.1.2600.2180
 
Driver : oledlg.dll
Version : 1.0 (XPClient.010817-1148)
 
Driver : advapi32.dll
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
 
Driver : comctl32.dll
Version : 5.82 (xpsp_sp2_rtm.040803-2158)
 
Driver : setupapi.dll
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
 
Lower Filters
-------------
Driver : Cdr4_xp
Description : CDR4_XP CDR Helper
Version : 5.2.0.91
Company : Roxio
 
Upper Filters
-------------
Driver : Cdralw2k
Description : CDRAL for Windows 2000 Kernel Driver
Version : 5.2.0.91
Company : Roxio
 
Driver : GEARAspiWDM
Description : CDRom Class Filter Driver
Version : 2.0.4.3
Company : GEAR Software Inc.
 
Video Codecs
------------
Cinepak Codec by Radius : 1.10.0.11
Intel 4|2|0 Video V2.50 : 5.1.2600.2180
Intel Indeo(R) Video R3.2
Intel Indeo(R) Video R3.2
Intel IYUV codec : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Microsoft RLE : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Microsoft Video 1 : 5.1.2600.0 (xpclient.010817-1148)
Microsoft YUV : 5.3.2600.2180 (xpsp_sp2_rtm.040803-2158)
Microsoft YUV : 5.3.2600.2180 (xpsp_sp2_rtm.040803-2158)
Toshiba YUV Codec : 5.1.2600.0 (XPClient.010817-1148)
Microsoft YUV : 5.3.2600.2180 (xpsp_sp2_rtm.040803-2158)
Microsoft H.263 Video Codec : 5.1.2600.2180
Microsoft H.261 Video Codec : 5.1.2600.2180
Indeo® video 5.10 : R.5.10.15.2.55
DivX® 6.0 Codec : 6,0,0,1571
DivX® 6.0 YV12 Codec : 6,0,0,1571
 
Audio Codecs
------------
Microsoft IMA ADPCM CODEC : 4.00.0.0
Microsoft ADPCM CODEC : 4.00.0.0
Microsoft CCITT G.711 A-Law and u-Law CODEC : 4.00.0.0
Microsoft GSM 6.10 Audio CODEC : 4.00.0.0
DSP Group TrueSpeech(TM) Software CODEC : 1.00.0.0
Microsoft G.723.1 CODEC : 1.02.0.1
Windows Media Audio : 4.02.0.0
Sipro Lab Telecom ACELP.net audio codec : 3.02.0.0
Fraunhofer IIS MPEG Layer-3 Codec (decode only) : 1.09.1.145
Creative MP3 CODEC : 1.00.0.0
Microsoft PCM Converter : 5.00.0.0
 
 
ASPI Information
----------------
System ASPI : ASPI is not installed
 
Nero ASPI : ASPI is not installed
 
Installed OS Patches
--------------------
(Q810090) USB Update : Yes
(Q329112) Multi-Border DVD with More Than 4 GB of Data Not Readable Past First Border : Yes
(Q812415) Problems with Multiple ATA devices : No
(Q322359) Intelide.sys Is Not Used on Computers with ICH4 or ICH5 : No
(Q320174) IMAPI Update - CDs recorded have missing files or errors : Yes
(Q311542) Devices May not power up properly when resuming from standby : Yes
(Q327086) Data Added to Removable Media During Hibernation May Be Lost When You Resume Windows XP : Yes
(Q308374) Ricoh 1394 Controller May Not Work with Windows XP : No
(Q314634) Windows XP Does Not Detect Your New USB Device : Yes
(Q822603) USB 1.1 and USB 2.0 update : No
(Q323507) Your IEEE 1394 or USB CD-ROM or DVD-ROM Drive May Not Be Recognized in Windows XP : No
(Q815834) 'Code 28' Error Message and a Yellow Exclamation Mark Next to a USB Device in Device Manager After Your Computer Resumes from Hibernation : No
(Q316575) Problems When You Swap a CD-ROM During Hibernation in Windows XP : No
(Q811789) Surprise Removal of 1394 Device Can Cause Bluescreen Error : No
(Q323322) Cannot Use Sony VAIO PCG-C1MRX Internal Camera with Windows Messenger After You Apply Q316397 : No
(Q811789) Surprise Removal of 1394 Device Can Cause Bluescreen Error : No

Yes, this is what I asked, but I don’t find anything wrong :frowning:

I Do Not Know If This Is Any Help But Dell Likes To Use Cable Select On The Second Drive A Lot. So The Cable Is Notched On One Wire.

yeah, i dont get it, its strange, but i still have the problem nonetheless… thanks for your help anyways…

notched on one wire? what do you mean?

One Wire On The Outside Of The Harness Will Have A Very Small Nick In It. This Is One Of The Things Dell Does To Make The Drive Cs Instead Of Slave Or Master.