HELP! New Sony DRU-840A

vbimport

#1

I bought a sony DRU-840A DVD/CD burner to replace my ailing Pioneer that only worked 1/2 the time. I installed and the drawer will not stay closed. I close it with the software disk and it keeps popping back open. Computer has polenty of memory, disk space and Pentium 4. Help!!


#2

Cable hooked up correctly? Jumpers correct in the back of the drive?


#3

Yes, plugged cables from old burner directly into new one. Slid out old, slid in new and plugged in.


#4

the reason it wont stay closed is because the faceplate isnt all the way on.the tray isnt closing all the way. i had the same problem but its fixed now!:iagree: