Help my trail copy is over

help my trail copy is about over for clonedvd and anydvd…i have ordered both a week and half ago with no response from slysoft…i got a order number but no links say that is queed for manual processing… i have no spam block or filters on the email account…i have seen other site that people are having the same problem with Slysoft…can anyone give me a answer to what is going on…or a another site to order them on thanks