Please help. I have a 6 month old Sony Vaio XP Professional laptop with a SONY DVD RW DW-Q58A UFS2 (ATA). Three times now the CD portion of the drive has failed (luckily for me I’m still under warranty and Sony has replaced 2 free of charge). By failed I mean can no longer read or write data or music CDs. When I insert a CD into the drive a lot of clicking takes place but it eventually stops without media recognition. DVDs work fine (reading and writing).
I find it very difficult to believe that three brand new drives would have failed with the same problem and am starting to think my problems may be software related. I’ve done some hunting around on the web and it appears I moght have some lethal combo of hardware/software, unfortunately I am not savvy enough to figure out how to resolve. The software I’m using is Nero 7, DVD Decrypter, DVD Shrink and sometimes Windows Media Player.
Each time the CD portion of the drive has failed has been after successfully completing several burns. Then all of a sudden one burn will fail and repeated attempts to get it to successfully complete somehow kill the device. An interesting and seemingly related side affect is that once the device dies it negatively affects the overall quality of the sounds coming out of the laptop. Even the simple Windows logon sounds come out distorted.
I’ve tried removing some upper and lower registry entries I’ve read about, but that didn’t help. I’ve read a bit about firmware, but again lack the necessary expertise to decipher what I’ve read. Before asking Sony to provide yet a third replacement device, I thought I’d see if anyone “out there” could help.