Having trouble with new Benq! Please help!

I bought a Benq DW-1620 and the DVd’s that I burn will not play in any Dvd Players. I recently had a Pioneer 108 and it worked perfectly with no problems.
I am using DVD-R 8x Staples brand and also have tried other brands of media and the same thing happens.

-Is there a setting I need to change so it will enable me to use DVD players?
-Is there any Firmware that I need to update?
please help any info, is much appreciated.

upgrade your firmware…

Book type rom in NERO and update your software also.