I recently purchased a Dell E510. The DVD drive is a DVD/CD 16x HL Data Storage, GWA-4164B Ver.D108. It does not recognize or read DVD-ROMs. All other CD/DVD media types work/play fine. The DVD-ROMs that I have tried to play are new and work in all other DVD drives that I have. DELL replaced the drive, but I still have the same issue. I reloaded Windows XP, and I still have the same issue. DELL support has been an exercise in futility.
What the heck is going on? Can anybody help please