GSA-2164 - USB will not recognize...HELP!

Hi there
I purchased a GSA-2164 DVD rewriter (external) and the first time I plugged it into my USB slot of my PC, it was recognized with no problem and I was able to use it.

However, the next day when I booted up my PC, I received the error msg “USB Device Not Recognized”. I tried unplugging it and rebooting several times. Even using the “Hardware Manager” program on Windows, it would not list the device as other than “unknown”

Any suggestions? Thanks

remove it in Device Manager and reboot.

It does not even register in device manager. Thanks

Please have a look at this MSKB article: