Both the DVD Writer and the CD-ROM show up in the Device Manager, but they have a yellow circle with an exclamation point inside of the box.
When I click on the drives, it says:
[B]Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)
Click Troubleshoot to start the troubleshooter for this device.[/B]
I tried troubleshooting it, but it didn't help. I worked in IT for 7 months at my previous job and never encountered a problem like this.
I am positive that it is because of the AnyDVD software because I haven't installed or downloaded anything besides AnyDVD in the last month and it happened right after the first reboot.
I've already uninstalled the drives from the Device Manager. When I rebooted the computer, both of the lights on the front of the drives lit up, but it says the same thing that I copied from above.
Thanks for all of the help so far! I'm very computer literate, but this problem has me baffled. I'm going to try and call the Applications Specialist that I used to work with if I can't figure this out pretty soon.
Of course, there's going to be some money out of my pocket, which I don't like....
Any other ideas?
I'm still awaiting a reply from Slysoft. I gave them all of my information. I sure hope that they are working on this.