Got A Bigger Problem Now

vbimport

#1

Hello again:sad:,

I am having worse problems with my Dell mini (Inspiron 910) running XP home edition! Could be malware, software, or hardware, but bottom line is it keeps freezing (sometimes even at desktop with nothing running but Avira Free), and I have to turn it off and on. I’ll give you folks as much info as I can:

The medical history: Had computer since last summer. Noticed pretty soon that it seemed to have a tiny bit of a memory drain, which has grown worse. It only had a 7 GB drive to begin with, and most of that was filled up with system and other stuff. Things had been slowing down before any malware detection anyway. FWIW, got hit by Security Tool virus a couple months ago but a Dell technician cleaned everything out for me remotely (checked registry, too) and that problem seemed to disappear immediately.
Then, over the last couple weeks, started getting many VM too low error messages (used to get them long BEFORE the Security Tool virus, too). At same time disk space had dropped to 900 MB or lower. As I said, the disk space had been dropping for some time; couple months ago I threw away everything I didn’t need, had 1.2 GB free, but by now it’s dropped by 600 MB and I’ve hardly added anything!

In the last couple days things started crashing, then freezing up. Prior to any new malware detection, there were crashes in Firefox (can’t remember now if there were freezes).

Then yesterday Avira free detected a virus (Rootkit trojan) and I “denied entry”; when it gave another warning a few seconds later I deleted the Temp file that it said was infected.
Since the virus detection, I’ve had to turn computer off a number of times to un-freeze it. Skype (audio only) gets disconnected, and any multi-tasking online (more than one program open, or more than a few tabs) seems to cause freeze or crash.

Avira scans and Malwarebytes scans all turned up negative after that. Just to be sure, I downloaded SuperAntiSpyware; it detected a Trojan in two Registry files (threat level 5 out of 10), but SAS was too big to run so I had to uninstall it; also, more subsequent scans with Malwarebytes and Avira (and online quickscan with BitDefender) all found nothing, so I thought these might be false positives? Anyway, quarantining them didn’t help, so I put 'em back in Registry, not knowing what they were for and knowing not to mess with Registry since I really don’t know squat about the registry…

At the same time as I’ve been having these problems (before yesterday’s virus detection) I noticed the CPU usage was really high at times.

Observed from Task Manager:

“avgnt.exe” and “avguard.exe” (both for Avira) between em use about 140,000 K.
“services.exe” occasionally jumped to 50% CPU
“firefox.exe” jumped once to 40% for no apparent reason while I was watching (most of the time it was negligible)
Many many spikes to top of CPU usage history screen; CPU jumps to close to 100% at times, then when computer freezes drops to zero

Current free disk space - just over 600 MB

Pagefile size - Initial 400 MB, Maximum 600 (rec: 1521)

The only thing that is consistently added to computer are Avira updates. The Avira folder size has bloated to 125 MB! Keeps updating itself, and recently the updates briefly freeze things. Takes longer suddenly for Avira to load (umbrella takes long to open, to the point that I get a warning from Windows Security until it does open)

Ran Windows Diskcheck, and it found no problems. No need to Defrag volume, according to Windows.

Now I can hardly use this computer (at times it behaves for a while, like now…)

So was the malware just a coincidence that isn’t the real problem (in which case problem is probably low memory), or is it adding to the problem? Or was it already an undetected problem? [Or did the tiny drop or two of water that fell on the keyboard (REALLY minimal) the other day have anything to do with it?? :o] I have no idea. Now I can’t even burn that CD I had just asked you all about…

Any ideas?? :bow:


#2

well the easiest thing for me to tell you which will also be the best in the long run is…

format and re-install windows. (this will take some time as you will have to re-install any programs you got but it’s worth it in your case from all the problems your having :wink: )

since it sounds like your PC just needs a fresh install of windows as that will work wonders for it. then install windows updates and install Avira again and you should be good to go :wink: (also… i would say it’s a good idea to use ‘Firefox v3.6’ (which was just released recently) over Internet Explorer :wink: )

also… depending on how old your PC is… you either have a restore CD or a restore partition on your Hard Drive that will allow you to restore your system back to the day you first got it. (which will basically wipe everything on the hard drive completely and restore the image of windows it has)

[B]WARNING: ALL DATA will be deleted from your hard drive when doing the ‘format/clean install’ stuff i was talking about. so backup any important stuff you may have first BEFORE doing anything i said![/B]

p.s. because even if someone can fix your PC WITHOUT doing what i said above… it sounds like your PC is just messed up and in the long run it’s best to do what i said because then everything would be nice and clean.

also… since you said you got a 7GB hard drive… i will just assume you probably don’t have much RAM in that PC to begin with so that means i would not run ANY programs in the background unless you really have to. but to put it simply… if that PC don’t have at least 512MB of RAM i would highly recommend you upgrade it as it will work wonders for it’s speed if you currently have 256MB or less RAM. (NO ONE will disagree with me here as Windows XP really needs a minimum of 512MB of ram to run well for general use since a web browser like Firefox v3.6 can eat up around 150MB just on that alone)


#3

I agree totally with NBR
…but, if you want one last shot at removing something dangerous, I suggest you try trendmicro housecall. This may be able to clear it up, but I suspect you will still end up following NBR´s idea…so the choice is yours.

Good luck, and let us know what happens


#4

In addition to advice from NBR and deanimator, make sure all of security updates are installed and that you are updated to SP3, or reinstalled should you do a format of your drive.