[QUOTE=Kerry56;2228999]I didn’t get mine from Newegg. But from reading reviews there, it sounds like Samsung [B]does[/B] honor the three year warranty with their OEM drives sold there.
There would have been a huge stink on the net otherwise MysticEyes.[/QUOTE]
I guess by now things may have changed, NewEgg was riddled with comments to that effect… that OEM hard drives weren’t being covered. There are also many comments on the AVS forums concerning Samsung’s indifference to warranty service in general, with folks posting links to the BBB, corporate offices and local Attorney Generals.
Don’t want to get involved in a debate as all companies have their fans and foes. But Samsung does seem to generate more negative comments than most when it comes to resolving problems.
A few current comments from NewEgg concerning HDs:
[I]Cons: I called Samsung to find out exactly how long the warranty is on this product. I specifically said I would be buying an OEM edition of this drive from Newegg for personal use and they told me that OEM hard drives do not come with a warranty.
I’ve read terrible stories about the RMA process,
I also was very disappointed with the customer service, I did two RMAs that got nothing in response
When the Samsung drives die, you go to Samsung’s website to get an RMA replacement and they tell you to go to the company that sold it. When you try to RMA the drives through Newegg they tell you to go to Samsung.
what makes this an especially nasty experience is that Samsung makes getting an RMA very difficult. Their HD specific site says RMAs must come through the vendor, while their return page has a drive area but includes no drives from the T line even though it’s over a year old at this point
Cons: Device came defective. System crashes very often. So far no data loss, luckly. Samsung hasn’t responded to a single email (sent 4) in over 3 months sent to their customer support email address and their website claims to have no warranty. Unfortunately it took me over a month before I was positive my system crashes came from this HDD so couldn’t return it to Newegg.
Other Thoughts: This will be the last Samsung product I buy. A self diagnostic (had to buy a floppy drive to run it) showed several hundred defects. Samsung won’t make good with absolutely no company warranty, so I’m out several hundred dollars.
The customer service from Samsung corporate was terrible. I know that most large corporate customer service lines are bad, and it’s hard for them to do a good job when they are so large and must cover so much, but it’s still disappointing to witness this coming from a company whose products I have used for years, including TVs, cell phones, and computer parts. However, someone at Samsung (after calling 5 times) finally gave me the direct number to the Samsung HDD RMA center in NJ. That number is (201) 935-0671. Use this instead of calling Samsung directly or filling out their oft broken return authorization form on their website.[/I]
As I said I’m not trying to stir the pot… just providing some food for thought.