[QUOTE=zaina;2148201]Go to Device Manager > DVD/CD-ROM drives > and locate your LG. Is there a yellow explanation mark there? If yes, right click on the LG and Uninstall. Then reboot so windows will re-detect your LG drive.
Please report back.[/QUOTE]
Thanks for your reply! Yep, yellow exclamation point is there. I uninstall, reboot, it detects the “new” hardware and tries to install. In a minute or so I get the “Device driver software was not successfully installed” notice. Clicking on that bubble presents the following info:
"Please consult with your device manufacturer for assistance getting this device installed.
HL-DT-ST BDDVDRW GGC-H20L ATA Device Failed"
I did speak with LG yesterday (twice) before posting this message. Both techs claim the issue is with Windows and are therefore unwilling to help. When pressed, one guy did suggest the following MS Knowledge Base article:
I tried deleting the upper and lower filter settings to no avail. In fact, now iTunes can’t burn CDs on my other drive.