You need to do as alan1476 kindly suggested, they honor there 100% money back guarantee but only for DVD neXt COPY products, If you want your money back for spending money on AnyDVD, DVD neXt COPY doesn’t do that. Since they don’t force their user to get that but only allow it as an option for those that have it. I read your posts on the other support forum and suggest that this indeed may be your only option. There has been a few replies there as well if you haven’t checked.
I just looked at your thread on the DNC forum and it’s hard to say the software doesn’t work as your question and issue was wanting to turn a widescren to fullscreen and DNC never stated it could, but you are entitled to a refund.