Getting disappointed with my 1620

vbimport

#1

Hello all. I’m hoping someone can help me shed some light on this.
I hope below is enough info for someone to help.

History
I had a BenQ 822 burner.
It worked for awhile then started making coasters 1 out of 5 DVDs failed during burn
Tried a bunch of things, DMA, slower burns, Different media etc. Same intermittent errors.
I then borrowed a friends BenQ 1610 burner. Was able to burn 15 DVDs ok.
I then shipped my old BENQ 822 back for repair.
BenQ shipped me a new a new 1620. Was very happy about that. (I thought)
I started using the 1620 and now I get 1good burn out of 5 bad burns.
Started reading a lot of things out there and not sure what causing my errors.

What I have verified so far

Remember fails are not consistent. Some burn and verify ok then it fails on others

DMA is turned on for all devices.
Running Nero 6.3.1.20
Install Adaptec aspi_471a2.exe
BenQ firmware is flashed to latest version B7U9
Check power supply voltage using Asus mother board tools sampled every 1 second. No major fluctuations in graph even at the time of a failed burn
Screen savers turned off
Power management turned off
I’m not running anything or using PC while burn is in process
Core applications are only running Virus, services, etc
Boot drive has 5GB free
Data drive has 20 GB free
I make sure DVD media is finger print free and dust free. Always covered back up
Everything is room temperature
Memory use is about 79 %
Media being backed up is DVD movie (backup) from DVDshink
Fails occur when DVDshink trries to plug in with Nero to do burn and also fails even when DVDshrink is closed and only using NERO
Not using NERO smart start or the Wizard
Ran defrag on all hard drives
Log files almost always look the same. “Write error”
Never buffer over runs or underruns
Last BenQ drive 822 had a few “Session fixation errors”
PC seems pretty stable never a blue screen. Hangs once ever 6 months or so. PC runs 24 hours a day.
I reboot it every once and a while especially after some failed burns
Running as the administrator
Ran spybot to check and clean adware/spyware. PC apears to be clean.
PC appears to be virus free.
Not running any fancy services or devices in memory that I’m aware of.
Doesn’t seem to matter if Booktype/bitsetting is turned on or off

Other DVD software installed
FYI…Sonic is also installed (came with BenQ drive)
InterVideo WinDVD 4
Ulead DVD player and MovieFactory 3 Disc Creator
DvdInfo
DVD Identifier

Burn setup
Running Windows 2000 P4 1.8mhz, 256mb
IDE1 master 40GB HD bootdrive IDE
IDE1 slave toshiba DVD-ROM drive
IDE2 master 80GB HD datadrive IDE
IDE2 slave BenQ 1620
Using 80 wire IDE ribbon cables and drives are NOT jumpered using CSEL

Windows, Nero, Windows swap file running from IDE1
Nero coping data from IDE2 master drive to IDE2 slave DVD burner

Other info
I have not reloaded Nero or any other software yet because some burns work
Some burns fail right off the start and other 3 min to 5 mins into a burn
Some disks pass the burn but fail the verify

Tried different media and recorded at faster and slower speeds 2.4, 4, 8, 12. All of these fail at some point
BenQ +R 8x
Maxell –R 4x (made in Japan)
Verbatim –RW 2.4x
Generis –R Onitec 4x
Memorex –R 4x

Had one successful burn using BenQ 8x media burnt @ 12x and verified ok still (go figure)

Disk quality and focus check
Ran BenQs Qscan tool
Did some sample tests on different media. Qscan says it passes ok.
Maxell looked to have a very good Qscan and still failed.

Things I think I should try next
Sonic is also installed (came with BenQ drive) get rid of it
Run scan disk (just realized I should do this while writing this)
Open case and verify all cables and jumpers are set correctly again. Reseat all cables
Find a program to see what is running and what tasks are occuring burning the moment a failed burn occurs (any ideas on some software that will track what is running and when?)
Uninstall everything then reinstall
Look for Nero upgrade
Upgrade to XP
Try burner in different PC
Take really big hammer to BenQ drive
Go to Home Depot and get bigger hammer for PC


#2

I then did

Bought a second new BenQ1620 (to role out bad hardware)
Installed it in my PC to replace my old 1620
Flashed it to the newest Firmware (B7U9 I think it was)
Rebooted
Qscaned Maxell media first. Very smooth graph. Looks very good
Failed burn twice @ speed 4x on Maxell 4x -R media (Made in Japan)
Looks as if its my setup now and not bad BenQ hardware

Next I did
Uninstalled all DVD software (Sonic , Nero)
Scan disk all drives (defrag was done last week)
Power off PC
Opened case pulled out all IDE devices

Re-setup IDE device in this config
Re-seated all IDE 80 wire cables (blue on MB, Black on master, Grey on slave)
Verified all jumpers where set to master or slave

IDE0
20GB boot master
80GB Slave

IDE1
BenQ 1620 master
Toshiba DVD

After bootup verified all drive where running in DMA mode (2000 detected Ultra DMA)
Reinstalled Nero6 Ultra Ed. from CD. Used new Serial #
Only installed the Nero burner software. Did not install the other junk
Download Nero upgrade Pack 1 and 2
Upgraded Nero to the newest version (i think it was6.6) Upgrade pack #2did not apply (because I did not installed everything from the CD)
Reinstalled adaptec aspi_471a2.exe
Rebooted
Tried burning the Maxell -R 4x media again @ 4x …FAIL 2 mins in
Tried BenQ 8x media +R @ 8x write…PASS!!! and Nero verify passed as well (I know its not the best test but I figure if it does not pass that then the burn most likely is bad anyway)

These burns are just not consitant in my rig.

Any help please???

My next steps
Try the BenQ 1620 in my old PC Celeron 667 running XP
Buy more different types of media to test with to make shiny little coasters (at least my hanging mobile will then stretch to about 12 long if I do)
Flash the Motherboard BIOS to a newer level
Upgrade to XP on main PC
Save myself the hassle and sell the BENQ and go out and by a NEC or something else for 85 bucks
Call BenQ harass them for answers

I’ve figured out haw to get the Error Codes from the Nero logs and compare them with the Chart posted out there however the chart for my error says “Write error”. Thats helpfull!

Any help please???

Below is log


#3

Windows 2000 5.0
IA32
WinAspi: File ‘Wnaspi32.dll’: Ver=4.71 (0002), size=45056 bytes, created 17/07/2002 9:20:56 AM
ahead WinASPI: File ‘C:\Program Files\Ahead\Nero\Wnaspi32.dll’: Ver=2.0.1.74, size=164112 bytes, created 26/10/2004 5:35:34 PM
Nero Version: 6.6.0.8
Recorder: <BENQ DVD DD DW1620> Version: B7U9 - HA 1 TA 0 - 6.6.0.8
Adapter driver: <atapi> HA 1
Drive buffer : 2048kB
Bus Type : default (0) -> ATAPI, detected: ATAPI
CD-ROM: <TOSHIBA DVD-ROM SD-M1502>Version: 1008 - HA 1 TA 1 - 6.6.0.8
Adapter driver: <atapi> HA 1

=== Scsi-Device-Map ===
DiskPeripheral : Maxtor 2B020H1 atapi Port 0 ID 0 DMA: On
DiskPeripheral : Maxtor 6Y080L0 atapi Port 0 ID 1 DMA: On
CdRomPeripheral : BENQ DVD DD DW1620 atapi Port 1 ID 0 DMA: On
CdRomPeripheral : TOSHIBA DVD-ROM SD-M1502 atapi Port 1 ID 1 DMA: On

=== CDRom-Device-Map ===
BENQ DVD DD DW1620 E: CDRom0
TOSHIBA DVD-ROM SD-M1502 F: CDRom1

AutoRun : 1
Excluded drive IDs:
WriteBufferSize: 40894464 (0) Byte
ShowDrvBufStat : 0
BUFE : 0
Physical memory : 255MB (261664kB)
Free physical memory: 63MB (65460kB)
Memory in use : 74 %
Uncached PFiles: 0x0
Use Inquiry : 1
Global Bus Type: default (0)
Check supported media : Disabled (0)

13.4.2005
UDF/ISO compilation
10:43:01 PM #1 Phase 112 File dlgbrnst.cpp, Line 1832
DVD-Video files reallocation started

10:43:01 PM #2 Phase 114 File dlgbrnst.cpp, Line 1832
DVD-Video files reallocation completed (no file modified)

10:43:01 PM #3 Text 0 File Isodoc.cpp, Line 6172
Iso document burn settings
------------------------------------------
Determine maximum speed : FALSE
Simulate : FALSE
Write : TRUE
Finalize CD : TRUE
Multisession : FALSE
Burning mode : DAO
Mode : 1
ISO Level : 1 (Max. of 11 = 8 + 3 char)
Character set : ISO 9660
Joliet :FALSE
Allow pathdepth more than 8 directories : TRUE
Allow more than 255 characters in path : TRUE
Write ISO9660 ;1 file extensions : TRUE

10:43:01 PM #4 Phase 111 File dlgbrnst.cpp, Line 1832
DVD-Video files sorted

10:43:01 PM #5 Text 0 File Reader.cpp, Line 127
Reader running

10:43:01 PM #6 Text 0 File Writer.cpp, Line 122
Writer BENQ DVD DD DW1620 running

10:43:01 PM #7 ISO9660GEN -11 File geniso.cpp, Line 3293
First writeable address = 0 (0x00000000)

10:43:01 PM #8 ISO9660GEN -11 File geniso.cpp, Line 3293
First writeable address = 0 (0x00000000)

10:43:01 PM #9 Text 0 File Burncd.cpp, Line 3153
Turn on Disc-At-Once, using DVD media

10:43:01 PM #10 Text 0 File DlgWaitCD.cpp, Line 259
Last possible write address on media: 2298495 (510:46.45, 4489MB)
Last address to be written: 2286063 (508:00.63, 4464MB)

10:43:01 PM #11 Text 0 File DlgWaitCD.cpp, Line 271
Write in overburning mode: NO (enabled: CD)

10:43:01 PM #12 Text 0 File DlgWaitCD.cpp, Line 2316
Recorder: BENQ DVD DD DW1620, Media type: DVD-R
Disc Manufacturer: MXL RG - 02
Disc Application Code: 64, Disc Physical Code: 193

10:43:01 PM #13 Text 0 File DlgWaitCD.cpp, Line 433
>>> Protocol of DlgWaitCD activities: <<<
=========================================

10:43:01 PM #14 Text 0 File ThreadedTransferInterface.cpp, Line 830
Setup items (after recorder preparation)
0: TRM_DATA_MODE1 ()
2 indices, index0 (150) not provided
original disc pos #0 + 2286064 (2286064) = #2286064/508:0.64
relocatable, disc pos for caching/writing not required/ required, no patch infos
-> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 2286064 blocks [BENQ DVD DD DW1620]
--------------------------------------------------------------

10:43:01 PM #15 Text 0 File ThreadedTransferInterface.cpp, Line 1043
Prepare recorder [BENQ DVD DD DW1620] for write in CUE-sheet-DAO
DAO infos:
==========
MCN: “”
TOCType: 0x00; Session Closed, disc fixated
Tracks 1 to 1:
1: TRM_DATA_MODE1, 2048/0x00, FilePos 0 0 4681859072, ISRC “”
DAO layout:
===========
Start|Track|Idx|CtrlAdr|RecDep_____
0 | lead-in | 0 | 0x41 | 0x00
0 | 1 | 0 | 0x41 | 0x00
0 | 1 | 1 | 0x41 | 0x00
2286064 | lead-out | 1 | 0x41 | 0x00

10:43:01 PM #16 Phase 24 File dlgbrnst.cpp, Line 1832
Caching of files started

10:43:01 PM #17 Text 0 File Burncd.cpp, Line 4040
Cache writing successful.

10:43:01 PM #18 Phase 25 File dlgbrnst.cpp, Line 1832
Caching of files completed

10:43:01 PM #19 Phase 36 File dlgbrnst.cpp, Line 1832
Burn process started at 4x (5,540 KB/s)

10:43:01 PM #20 Text 0 File ThreadedTransferInterface.cpp, Line 2609
Verifying disc position of item 0 (relocatable, disc pos, no patch infos, orig at #0): write at #0

10:43:01 PM #21 Text 0 File DVDR.cpp, Line 2194
Recording mode: Sequential Recording Mode

10:43:01 PM #22 Text 0 File Mmc.cpp, Line 21235
Set BUFE: Seamless Link -> ON

10:43:01 PM #23 Text 0 File DVDR.cpp, Line 2340
Start write address at LBA 0
DVD high compatibility mode: Yes

10:43:01 PM #24 Text 0 File Cdrdrv.cpp, Line 8430
---- DVD Structure: Physical Format Information (00h) ----
Layer: 0, Address: 0 (0 h), AGID: 0; Length: 2050
Book Type: DVD-R (2), Part Version: 5
Disc Size: 120 mm, Maximum Rate: <not specified> (F h)
Number of Layers: 1, Track Path: Parallel Track Path (PTP), Layer Type: recordable
Linear Density: 0,267 um/bit, Track Density: 0,74 um/track
Starting Physical Sector Number of Data Area: 30000 h (DVD-ROM, DVD-R/-RW, DVD+R/+RW)
End Physical Sector Number of Data Area: 0 h
End Sector Number in Layer 0: 0 h (LBN: FFFD0000 h, 4193920 MB)
Data in Burst Cutting Area (BCA) does not exist
Start sector number of the current Border-Out: 0 h
Start sector number of the next Border-In: 0 h
Media Specific [16…63]:
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 …
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 …
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 …

10:43:01 PM #25 CDR -1207 File DVDR.cpp, Line 4772
Book Type automatically set to: Current recorder setting

10:44:39 PM #26 SCSI -1135 File Cdrdrv.cpp, Line 1435
SCSI Exec, HA 1, TA 0, LUN 0, buffer 0x07760000
Status: 0x04 (0x01, SCSI_ERR)
HA-Status 0x00 (0x00, OK)
TA-Status 0x02 (0x01, SCSI_TASTATUS_CHKCOND)
Sense Key: 0x03 (KEY_MEDIUM_ERROR)
Sense Code: 0x0C
Sense Qual: 0x00
CDB Data: 0x2A 0x00 0x00 0x01 0x2D 0x20 0x00 0x00 0x20 0x00 0x00 0x00
Sense Data: 0x71 0x00 0x03 0x00 0x00 0x00 0x00 0x12
0x00 0x00 0x00 0x00 0x0C 0x00

10:44:39 PM #27 CDR -1135 File Writer.cpp, Line 311
Write error

10:44:39 PM #28 Text 0 File ThreadedTransfer.cpp, Line 228
all writers idle, stopping conversion

10:44:39 PM #29 Text 0 File ThreadedTransfer.cpp, Line 222
conversion idle, stopping reader

10:44:39 PM #30 Text 0 File DVDR.cpp, Line 2603
EndDAO: Last written address was 77087

10:44:39 PM #31 Text 0 File DVDR.cpp, Line 5586
Drive: BENQ DVD DD DW1620
Book Type request [gen]: DVD+RWDrive doesn’t support changing Book Type for DVD-R

10:44:39 PM #32 Phase 38 File dlgbrnst.cpp, Line 1832
Burn process failed at 4x (5,540 KB/s)

Existing drivers:
File ‘Drivers\NeroCD2k.sys’: Ver=1.0.0.9, size=44227 bytes, created 09/01/2003 11:20:23 AM
File ‘Drivers\CDR4_2K.SYS’: Ver=5.3.2.31, size=58000 bytes, created 24/09/2003 6:28:30 PM
File ‘Drivers\CDRALW2K.SYS’: Ver=5.3.2.31, size=23420 bytes, created 24/09/2003 6:28:30 PM
File ‘Drivers\ASPI32.SYS’: Ver=4.71 (0002), size=16877 bytes, created 17/07/2002 8:53:02 AM
File ‘Drivers\atapi.sys’: Ver=5.00.2195.6699, size=86672 bytes, created 19/06/2003 3:05:04 PM (Adapter driver for rec)

Registry Keys:
HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon\AllocateCDROMs : 0 (Security Option)


#4

I noticed that you are using adaptec ASPI 4.71. Heard it’s a buggy little piece of crap. Why don’t you try 4.6 instead?


#5

just some random thoughts. i agree with aspi ver comment. use 4.60. looks as if you have little free memory. also you may want to try and take that dvd-rom off ide cable for testing.


#6

Nero uses its own ASPI interface, doesn’t really matter which ADAPTEC ASPI is installed as system ASPI.


#7

Since you said you would upgrade to XP I suggest wipping clean your partition and putting a clean install of xp and updates and then try installing just Nero and only Nero and see if it works then. Also make sure you have an ultra cable, might even want to switch with another.


#8

indeed would try just Nero, NO adaptec softwarte needed, neither do I have it here and my DW1620 works fine, so hope this is helpful


#9

I have never install Adaptec’s ASPI.
What for?


#10

Thanks
I was told I should install it.
So…how do I uninstall the adaptec version now?

This seems funny in the log file

This is BenQ media successful burn!

Recorder: <BENQ DVD DD DW1620> Version: B7U9 - HA 2 TA 0 - 6.6.0.8
Adapter driver: <> HA 2
Drive buffer : 2048kB
Bus Type : default (0) -> ATAPI, detected: ?


This is Maxell Media FAILED burn!

Recorder: <BENQ DVD DD DW1620> Version: B7U9 - HA 1 TA 0 - 6.6.0.8
Adapter driver: <atapi> HA 1
Drive buffer : 2048kB
Bus Type : default (0) -> ATAPI, detected: ATAPI

Notice the “detected:” is different. It looks backwards. A good burn shows ?
Both where burnt the same way.

What is the “HA 1” and “HA 2” mean?

Also this burner has never burned successfully the Maxell media I just bought. 4 Coasters…Some fail before it even ruins the disk and some fail 3 mins in.

Has anyone been able to burn on
Maxell 4x -R (MXL RG - 02)
with the BenQ 1620 (Firmware P7U9) ?


#11

I have burnt MXL RG02 successfully though it was not Maxell branded but labeled as Apple 4x DVD-R with B7T9.

Have you tried other -R media with the drive does the problem still persist ?

You seem to have tried most things already but if you have a spare HD try swapping out your current HD and do a clean install of XP and see what happens.

Also have you tried flashing B7U9 in windows safe mode as sometimes you can get a bad flash with BenQ drives it still operates but can act erratic.


#12

I would also check to see if Sonic DLA is enabled. It’s a packet writing piece of software that can create a host of intermittent problem.


#13

Remove any and all packet writing software.

(Running Nero 6.3.1.20)…Update
(Install Adaptec aspi_471a2.exe) Use force ASPI to remove 471 and install 460

(Physical memory : 255MB (261664kB)
Free physical memory: 63MB (65460kB)
Memory in use : 74 %
Memory use is about 79 % Not running any fancy services or devices in memory that I’m aware of.
Running Windows 2000 P4 1.8mhz, 256mb) You really need to add some more memory :iagree:

(PC seems pretty stable never a blue screen. Hangs once ever 6 months or so. PC runs 24 hours a day.
I reboot it every once and a while especially after some failed burns) A lot of your system resources are probably being used up. Make a habit of removing Temp internet files often and do a memory dump.

(Other DVD software installed
FYI…Sonic is also installed (came with BenQ drive)
InterVideo WinDVD 4
Ulead DVD player and MovieFactory 3 Disc Creator
DvdInfo
DVD Identifier)
Each and every one want to be THE DEFAULT software. Check the options and deselect Make thisxxxxxx default player/burner… Also find the registery fix to shut off auto play.

(IDE1 master 40GB HD bootdrive IDE
IDE1 slave toshiba DVD-ROM drive
IDE2 master 80GB HD datadrive IDE
IDE2 slave BenQ 1620)
…Put both HDs on primary and put both 1620s on secondary Cables …Find the read speed hack for 1620s and you won’t need the DVD-ROM

(Nero coping data from IDE2 master drive to IDE2 slave DVD burner)
Update Nero and see HD/ODD layout above.

(Tried different media and recorded at faster and slower speeds 2.4, 4, 8, 12. All of these fail at some point
BenQ +R 8x
Maxell –R 4x (made in Japan)
Verbatim –RW 2.4x
Generis –R Onitec 4x
Memorex –R 4x)
…Get some good +R media, Fuji MIJ or Memorex Made in India. 1620 auto bitset +R media, so it will play on most stand alone DVD players and Benqs kind of like +R better than -R.

(Look for Nero upgrade)
Yep…Need to do that.
(Upgrade to XP) …All this burning stuff seems to work real well with XP, but what you have should work good also

Download DVDDecrypter, Rip copy protected movies with this ( I use file mode, takes 9-10 min with speed hacked 1620), download DVD Shrink use this to compress movie to fit on 4.7GB disc. Both are freeware, sort of. and use your favorite burning software to disc. ( I like Copy to Dvd) Try to rip first with DVD Shrink, Open Disc, it removes some copy protections, if it doesn’t work then run it through DVDDecrypter and then use Open File on DVD Shrink.

Some of these things have probably been asnwered since you first posted. But this is my nickle’s worth, do with it what you will. :bigsmile:


#14

FYI

I have had 8 good burns in a row with the below meda.
I also just added another 256 DDR ram before burn #1
Also flashed it to B7V9 released a few days ago

I’m runing a nero error checks on them and I’m getting “Quality Scores” of 93 % and above. One was 100%. Seems real good now.

One very odd thing though.
My PC just rebooted all by itself when burning DVD#5
The computer has rebooted from a bugcheck. The bugcheck was: 0x00000050 (0xb405c714, 0x00000000, 0xbb2c5ca7, 0x00000000). Microsoft Windows 2000 [v15.2195]. A dump was saved in: C:\WINNT\Minidump\Mini041805-01.dmp.
I’m still looking into why. Got a book @ work to debug these.

Cheers…

Unique Disc Identifier : [DVD+R:MAXELL-002-000]
Disc & Book Type : [DVD+R] - [Not Available]
Manufacturer Name : [Hitachi Maxell Ltd.]
Manufacturer ID : [MAXELL]
Media Type ID : [002]
Product Revision : [Not Specified]
Blank Disc Capacity : [2,295,104 Sectors = 4,482.6MB = 4.38GB (4.70GB)]
Recording Speeds : [1x , 2.4x , 4x , 6x-8x]


#15

i don’t think you can get 100 percent score?


#16

not impossible but highly improbable – unheard of even. that would mean he had zero pif’s…


#17

I think hes talking about Surface Scans not Quality Scans.


#18

You might want to run something like memtest or Prime 2004 to test the computer if its re-booting on it’s own. Leave each test run for a few hours if a single error is detected there is a problem with your setup.


#19

Definitely check your PSU:

http://club.cdfreaks.com/showthread.php?t=134847