Ok, I’ve got a Gateway 7510GX with the GCA-4080N, firmware version 0G34. I’ve been having problems reading just about any kind of media lately. It seems to read purchased audio cds fine. However, it hasn’t been reading burned data, video, or music cds or DVDs well, if at all.
For example, I was just watching a movie yesterday with barely a scratch on it (worked fine in every other player in my house) and it was playing fine until all of a sudden it just froze. Well, I Ctrl-Alt-Deleted, closed PowerDVD, and ejected the disc to check on it. I noticed it was really hot, and after that, when I tried re-inserting it, the drive would sit there and make repeated scanning noises with a constant flashing light, but no disc would ever be read (not in My Computer, not in InfoTools, not anywhere).
This is not the first time this has happened. I recently tried installing a program off a burned ISO backup image (since I keep my originals at home and I’m at school) and the drive took a really long time to recognize the disc, after which it just installed miserably slowly, and I eventually gave up around 6% (since it was a big program). I tried again sometime later, but the drive wouldn’t even recognize the disc, even after repeated attempts. This same kind of thing happens with most of my burned data discs or backup images, and even with actual production copies: really slow installation, delayed reads, or just plain not recognizing the disc. Sometimes I’ll get a "please insert disc [whatever disc is already in the drive] message in the middle of an install, and sometimes ejecting the disc and re-inserting it will fix the problem, sometimes not. I always notice that the discs get really hot in a short period of time (not just warm; hot), but that may be normal; I’m not entirely sure.
I am wondering if this is the kind of thing that can be fixed with a firmware update, or if it sounds like a bad drive. I’m not interested in region-free firmware or anything like that; just a solid update from my current version (0G34) that might help fix my problem. If anyone has a link, would you mind posting it? I’ve looked around already without much luck, and I’m not sure if there’s one firmware that works with a whole bunch of different drives (like mine) that I need to get.
Thanks a lot.