I just picked up a Gateway AR-230 which is a refurb. It was the only DVD recorder that I could find under $300 CAD that had a Firewire in. I had a couple of recording issues and when I called Gateway they said that the problem could be fixed by going from the 1139 FW to the 1163 FW. I have read about using the Lite-On fw as the AR-230 is a rebranded Lite-On. I didn’t want to do that just yet as I’m afraid that the store that I bought it from would not honor the warranty if it said Lite-On when you turned it on.
I downloaded the FW from Gateway and extracted it. I burned it to a CD and everytime I try to do the upgrade, instead of bringing up an Upgrade screen when I closed the tray, it says LOAD, the flashes File and spits the disc out. I have tried unplugging the unit, powering up with the FW cd in, making the name of the disc mediatek and no luck. The only whay the I could get it to not spit it out was if I had the unit in the setup screen when I closed the drive, but then when every I tried to do anything, it just gives me the circle with the slash and says File on the front panel and Data Disc on the screen.
Here is the fun part. I contacted Gateway again and they told me that the dealer that I bought it from is not a Gateway dealer (meaning that the dealer is selling off refurb’ed units) and being that Gateway will not provide warranty on the unit, then they will not provide any tech support. I asked what would happen if I had bought it from Gateway directly and the warranty period had run out, could they help me then? She said that they don’t provide any tech support for out of warranty products. I then said “So you are telling me that if I had bought your equipment directly and it was out of warranty, that you would basicly leave me high and dry?” “Well, um…I can only do what my job allows.” No more cow products will be bought by me!
Can anyone help? The file name of the FW is Gwea1163.d02