the one i have is a hitachi deckstar. specifically hds72505. i have an internal hitachi deckstar in my pc and so far it has performed flawlessly unlike my 2 previous maxtors
so far so good. took me a while to convert the fat into ntfs. these external hd's don't have a fan... which may or may not be a concern for some people.
about the returns... they just ask why you're returning it and that's it. i've returned some stuff before with no hassles. my sister worked in returns and as receipt checker and she says fry's isn't that picky about returns. they'll just toss it back on the selves and mark is at "reduced." for laptops they'll use the returned items as display items. these display items can be sold for about 80 dollars off if it's the last item available.