Frustrate for a newbie

I have one click copy pro and purchased anydvd. I updated firmware and still am having problems with trying to copy my dvd. I had dvd43 but that program was a hit and miss. I have no idea what seems to be the problem but here is the my log. I don’t even know how to tell if anydvd is even working in the background.

1/4/2008 8:20:45 AM info System default language : 1033 (0x0409h) - English (United States)
1/4/2008 8:20:45 AM info Version 3.1.1.8
1/4/2008 8:20:45 AM info ExeName : “C:\Program Files\LG Software Innovations\1Click DVD Copy Pro\1ClickDvdCopyPro.exe”
1/4/2008 8:20:45 AM info OS : Microsoft Windows XP Professional Service Pack 2 (Build 2600)
1/4/2008 8:20:45 AM info ******************** Report session started ********************
1/3/2008 9:11:52 PM info ******************** Report session closed *********************
1/3/2008 9:10:53 PM info Destination: [E] TSSTcorp CD/DVDW TS-H652L 0803 (Ide) - Ultra DMA mode 2 (ATA33)
1/3/2008 9:10:53 PM info Source: [E] TSSTcorp CD/DVDW TS-H652L 0803 (Ide) - Ultra DMA mode 2 (ATA33)
1/3/2008 9:10:53 PM info COPYTODVD: 4.0.4.60
1/3/2008 9:10:52 PM info DVD2DVD: 5.6.2.3 VSO_HWE: 2.1.3.324 BOUDUCON: 2.0.0.139
1/3/2008 9:10:52 PM info AnyDVD Safe Mode: FALSE
1/3/2008 9:10:52 PM info AnyDVD process detected: 6.3.0.6
1/3/2008 9:10:52 PM info [E] TSSTcorp CD/DVDW TS-H652L 0803 (Ide)
1/3/2008 9:10:52 PM info Loading reader listbox
1/3/2008 9:10:52 PM info [E] TSSTcorp CD/DVDW TS-H652L 0803 (Ide)
1/3/2008 9:10:52 PM info Loading writer listbox
1/3/2008 9:10:47 PM info Update Notification enabled : TRUE
1/3/2008 9:10:47 PM info AutoPlay setting: Enabled
1/3/2008 9:10:45 PM info User default language : 1033 (0x0409h) - English (United States)
1/3/2008 9:10:45 PM info System default language : 1033 (0x0409h) - English (United States)
1/3/2008 9:10:45 PM info Version 3.1.1.8
1/3/2008 9:10:45 PM info ExeName : “C:\Program Files\LG Software Innovations\1Click DVD Copy Pro\1ClickDvdCopyPro.exe”
1/3/2008 9:10:45 PM info OS : Microsoft Windows XP Professional Service Pack 2 (Build 2600)
1/3/2008 9:10:45 PM info ******************** Report session started ********************
:confused::sad:

Are all your software the latest and is your burner firmware updated? Also what kinda media are you using and what is your burn speed? Cause slower burn speed will produce less coaster… Have you tried to use the CloneCD or CloneDVD … since I don’t know what if your using DVD-/+R or DVD+R DL??? Can you give a more exact version of the software your using also what is the DVD your trying to duplicate??? Do you any other burner software running as well?

Useless log, you should ask the programs support.