I have original Pinnacle Instant CD/DVD (my current version: 184.108.40.206) software installed in my PC. After inserting a new Mitsubishi CD-RW disc, I started Instant Write CDRW full formatting. The formatting process stops unexpectedly although it has 2 more green squares to go. There is no more lightning displayed on the drive. â€œNext, Back and Cancelâ€ are dimmed and cannot be selected. Nothing can proceed other than pressing the off the button manually. As the formatting of the disc is uncompleted, copying or writing also cannot be done. The disc becomes useless.
By contacting the Pinnacle technical support, I was told to perform 2 steps: Firstly, upgrade Pinnacle software which I have already done.
Secondly, upgrade the firmware of my Cyber Drive CW088D CD-RW drive
The attempt for searching suitable Cyber Drive CW088D CD-RW drive firmware (my current version: 5.1.2535.0) in the internet was not successful. Either the version is lower than my current one or the model cannot match although a correct one was selected.
Has any member encounter such a problem in formatting a new disc before? What should be the correct way of solving the problem? Thank you for your comment.