Hi, I’m new here, and I’m hoping I can get some help with my problem here more immediately than the help I’m still waiting for from Emprex and drvupdate.com. I’m sorry if the solution to this problem is somewhere in the forum. I couldn’t find an exact match to my particular problem, so I just wanted to make sure by asking.
I just bought and installed an Emprex DVD Dual 16x Internal Drive on a Windows ME computer. It worked fine when I turned on the computer afterwards, but when I used LiveUpdate on the disc provided to update to the latest firmware for the drive, the computer froze midway through updating. I couldn’t move the cursor so I rebooted the computer, and that’s when the problems occurred.
After the reboot, the green light on the drive is always on, the disc tray will not open, and the computer no longer detects the dvd drive. So I went to the drvupdate.com website and found the flash failure recovery procedure. Thinking that would get the drive working again, I followed the instructions. However, the bootdisk they provided somehow disabled my C: drive in DOS. I couldn’t get to it to continue the procedure. So, I decided to create my own bootdisk with the Create Startup Disk option on Windows ME. With that, I was able to get to my C: drive to continue. Next, I didn’t get Step 2, “Unzip the firmware to hard disk (when you have a NTFS partition download NTFSDOS) unzip the ntfsdos file to the bootdisk, if there is not enough space take a new one.” I downloaded the DOS version firmware for my drive model and unzipped it to my C: drive. But I don’t understand what this NTFS partition is? None of the following steps refer to this NTFSDOS file. So I continue anyway, and made sure I had my IDE cable unplugged when I booted to DOS, then plugged it back after. The instruction says to type in “C:\FW> F” if the drive is connect to the Secondary Master IDE Channel, which mine is. I type in the “F” but I get this error. It says “ERR: fail to initial IDE port, please reboot PC.”
And that’s where I’m stuck. I don’t know what else to do? I’m not computer savvy, so I’m just following instructions. Did I do something wrong somewhere in those steps? Is there another way to correctly do this flash failure recovery? Thank you for any help anyone can provide.