I recently bought a Sylvania SRD3900 dvd/vcr combo at Amazon. Seems it will not play dual layer disks. I called Sylvania support, they said I need a firmware upgrade, but since this model was mfd for Sears, that is who I need to contact. I’ve emailed them, but they don’t reply. Does anyone know where I can get this firmware upgrade? Newbie question: Is this really the cause of my problem? Is a firmware upgrade what I need?
Many thanks for any help with this.