I currently run a BENQ DVD LS DW1655 Optical drive and have been having what I believe to be a firmware issue and was wondering if anyone can confirm.
I recently purchased a video game, Call of Duty 4 and have been unable to run the game. Error: "Please insert the correct DVD-ROM, select OK and restart application."
I have been in contact with Activision tech support and they agree that this may be a firmware issue. I have the most recent firmware available (at least to my knowledge), which is BCIB.
I can run other DVD video games, have no problem watching DVD's, and can use the burning function any way I see fit. But with this specific game, the above error code is produced. According to the Activsion system requirements, SCSI drives are not supported for Call of Duty 4. The BENQ DW1655 is an IDE drive, yet when viewing the driver information in the Windows system information utility, the PNP device is as follows: "SCSI\CDROM..."
I have attempted to Re-flash the drive with no joy. Afterwards I flashed back to the two previous firmware sets, BCHB and BCDB, no joy. I then re-flashed back to the most recent firmware (IAW one of the forum posts on this website), BCIB all with no success. The same error code is produced.
Call of duty 4 has 2 modes, single player and multiplayer. The multiplayer mode works fine, it is only in single player mode that this error code is produced and will not run the game. This is probably the biggest reason why I believe this may be a firmware issue. My computer well exceeds the minimum required hardware and the same computer with the same drive will run other DVD games.
Any insight anyway can bring to this issue would be greatly appreciated.