Fails to burn

vbimport

#1

Can someone please help me Im having problems with my DVDFab. I have the last updated version of it. When I go to make a back-up copy of a movie it lets me downlaod it just fine. But when I got to actually to burn the copy. It starts then stops saying " FAILED TO BURN" it does it on everything or movie I try could someone please tell me what to do to five this.


#2

Sorry your having trouble.

Could you post an error log? That would be very helpful in trying to help you figure out the problem.
You can find your log C:\Documents and Settings…username…\My Documents\DVDFab\Log…then just copy and paste.


#3

When I make a back up copy of my movies it downloads fine but when I go to burn the actual copy its like it starts then " fails to burn" shows up. Ive been using dvdfab platinum for along time my version now is 4.0.5.5. Here is the crash log that came with it… 4/3/2008 11:25:23 PM info ******************** Report session closed *********************
4/3/2008 11:24:39 PM error Write error at 60144 (16) - Code 03 80 04 [Medium error]
4/3/2008 11:22:26 PM info Lead-in burning time (mS) 16023
4/3/2008 11:22:10 PM info Write started 2290176 sectors to write
4/3/2008 11:22:10 PM info Init success: DVD-R packet writing
4/3/2008 11:22:10 PM info Writing speed requested x4.0, effective x4.0
4/3/2008 11:22:10 PM info Available write speed: 4x
4/3/2008 11:22:10 PM info Media ID: SONY16D1
4/3/2008 11:22:10 PM info Media type: DVD-R
4/3/2008 11:22:10 PM info PIO Mode
4/3/2008 11:22:10 PM info Scanned files #9, folder #2 - total size 4689184768 b. (4.37 Gb.)
4/3/2008 11:22:10 PM info Inserted media type : DVD-R
4/3/2008 11:22:10 PM info Write started
4/3/2008 11:22:02 PM info New media inserted. Burning layer is ready to write
4/3/2008 11:20:57 PM error Write error at 65408 (16) - Code 03 80 04 [Medium error]
4/3/2008 11:18:49 PM info Lead-in burning time (mS) 13076
4/3/2008 11:18:35 PM info Write started 2290176 sectors to write
4/3/2008 11:18:35 PM info Init success: DVD-R packet writing
4/3/2008 11:18:35 PM info Writing speed requested x4.0, effective x4.0
4/3/2008 11:18:35 PM info Available write speed: 4x
4/3/2008 11:18:35 PM info Media ID: SONY16D1
4/3/2008 11:18:35 PM info Media type: DVD-R
4/3/2008 11:18:35 PM info PIO Mode
4/3/2008 11:18:35 PM info Scanned files #9, folder #2 - total size 4689184768 b. (4.37 Gb.)
4/3/2008 11:18:35 PM info Inserted media type : DVD-R
4/3/2008 11:18:35 PM info Write started
4/3/2008 11:18:30 PM info New media inserted. Burning layer is ready to write
4/3/2008 10:31:01 PM info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R
4/3/2008 10:31:01 PM info New Drive selected : 0:0:0 - HL-DT-ST DVD±RW GWA4164B D108 [D] (Ide)
4/3/2008 10:30:35 PM info Current Drive selected : 0:0:0 - HL-DT-ST DVD±RW GWA4164B D108 [D] (Ide)
4/3/2008 10:30:35 PM info Using Patin-Couffin driver Version 1.37, Internal revision 37 - Async. Access mode
4/3/2008 10:30:35 PM info User default language : 1033 (0x0409h) - English (United States)
4/3/2008 10:30:35 PM info System default language : 1033 (0x0409h) - English (United States)
4/3/2008 10:30:35 PM info DLL Version 2.1.5.335
4/3/2008 10:30:35 PM info DLL C:\Program Files\DVDFab Platinum 4\vso_hwe.dll
4/3/2008 10:30:35 PM info Version 4, 0, 5, 5
4/3/2008 10:30:35 PM info ExeName : "C:\Program Files\DVDFab Platinum 4\DVDFabPlatinum.exe"
4/3/2008 10:30:35 PM info OS : Microsoft Windows XP Professional Service Pack 2 (Build 2600)
4/3/2008 10:30:35 PM info ******************** Report session started ********************

4/3/2008 11:24:39 PM error Write error at 60144 (16) - Code 03 80 04 [Medium error]
4/3/2008 11:22:26 PM info Lead-in burning time (mS) 16023
4/3/2008 11:22:10 PM info Write started 2290176 sectors to write
4/3/2008 11:22:10 PM info Init success: DVD-R packet writing
4/3/2008 11:22:10 PM info Writing speed requested x4.0, effective x4.0
4/3/2008 11:22:10 PM info Available write speed: 4x
4/3/2008 11:22:10 PM info Media ID: SONY16D1
4/3/2008 11:22:10 PM info Media type: DVD-R
4/3/2008 11:22:10 PM info PIO Mode
4/3/2008 11:22:10 PM info Scanned files #9, folder #2 - total size 4689184768 b. (4.37 Gb.)
4/3/2008 11:22:10 PM info Inserted media type : DVD-R
4/3/2008 11:22:10 PM info Write started
4/3/2008 11:22:02 PM info New media inserted. Burning layer is ready to write
4/3/2008 11:20:57 PM error Write error at 65408 (16) - Code 03 80 04 [Medium error]
4/3/2008 11:18:49 PM info Lead-in burning time (mS) 13076
4/3/2008 11:18:35 PM info Write started 2290176 sectors to write
4/3/2008 11:18:35 PM info Init success: DVD-R packet writing
4/3/2008 11:18:35 PM info Writing speed requested x4.0, effective x4.0
4/3/2008 11:18:35 PM info Available write speed: 4x
4/3/2008 11:18:35 PM info Media ID: SONY16D1
4/3/2008 11:18:35 PM info Media type: DVD-R
4/3/2008 11:18:35 PM info PIO Mode
4/3/2008 11:18:35 PM info Scanned files #9, folder #2 - total size 4689184768 b. (4.37 Gb.)
4/3/2008 11:18:35 PM info Inserted media type : DVD-R
4/3/2008 11:18:35 PM info Write started
4/3/2008 11:18:30 PM info New media inserted. Burning layer is ready to write
4/3/2008 10:31:01 PM info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R
4/3/2008 10:31:01 PM info New Drive selected : 0:0:0 - HL-DT-ST DVD±RW GWA4164B D108 [D] (Ide)
4/3/2008 10:30:35 PM info Current Drive selected : 0:0:0 - HL-DT-ST DVD±RW GWA4164B D108 [D] (Ide)
4/3/2008 10:30:35 PM info Using Patin-Couffin driver Version 1.37, Internal revision 37 - Async. Access mode
4/3/2008 10:30:35 PM info User default language : 1033 (0x0409h) - English (United States)
4/3/2008 10:30:35 PM info System default language : 1033 (0x0409h) - English (United States)
4/3/2008 10:30:35 PM info DLL Version 2.1.5.335
4/3/2008 10:30:35 PM info DLL C:\Program Files\DVDFab Platinum 4\vso_hwe.dll
4/3/2008 10:30:35 PM info Version 4, 0, 5, 5
4/3/2008 10:30:35 PM info ExeName : "C:\Program Files\DVDFab Platinum 4\DVDFabPlatinum.exe"
4/3/2008 10:30:35 PM info OS : Microsoft Windows XP Professional Service Pack 2 (Build 2600)
4/3/2008 10:30:35 PM info ******************** Report session started ********************

4/3/2008 10:30:23 PM info ******************** Report session closed *********************
4/3/2008 10:28:48 PM info Current Drive selected : 0:0:0 - HL-DT-ST DVD±RW GWA4164B D108 [D] (Ide)
4/3/2008 10:28:48 PM info Using Patin-Couffin driver Version 1.37, Internal revision 37 - Async. Access mode
4/3/2008 10:28:48 PM info User default language : 1033 (0x0409h) - English (United States)
4/3/2008 10:28:48 PM info System default language : 1033 (0x0409h) - English (United States)
4/3/2008 10:28:48 PM info DLL Version 2.1.5.335
4/3/2008 10:28:48 PM info DLL C:\Program Files\DVDFab Platinum 4\vso_hwe.dll
4/3/2008 10:28:48 PM info Version 4, 0, 5, 5
4/3/2008 10:28:48 PM info ExeName : "C:\Program Files\DVDFab Platinum 4\DVDFabPlatinum.exe"
4/3/2008 10:28:48 PM info OS : Microsoft Windows XP Professional Service Pack 2 (Build 2600)
4/3/2008 10:28:48 PM info ******************** Report session started ********************

4/3/2008 10:28:48 PM info Current Drive selected : 0:0:0 - HL-DT-ST DVD±RW GWA4164B D108 [D] (Ide)
4/3/2008 10:28:48 PM info Using Patin-Couffin driver Version 1.37, Internal revision 37 - Async. Access mode
4/3/2008 10:28:48 PM info User default language : 1033 (0x0409h) - English (United States)
4/3/2008 10:28:48 PM info System default language : 1033 (0x0409h) - English (United States)
4/3/2008 10:28:48 PM info DLL Version 2.1.5.335
4/3/2008 10:28:48 PM info DLL C:\Program Files\DVDFab Platinum 4\vso_hwe.dll
4/3/2008 10:28:48 PM info Version 4, 0, 5, 5
4/3/2008 10:28:48 PM info ExeName : "C:\Program Files\DVDFab Platinum 4\DVDFabPlatinum.exe"
4/3/2008 10:28:48 PM info OS : Microsoft Windows XP Professional Service Pack 2 (Build 2600)
4/3/2008 10:28:48 PM info ******************** Report session started ********************

4/3/2008 10:28:40 PM info ******************** Report session closed *********************
4/3/2008 10:27:31 PM info Current Drive selected : 0:0:0 - HL-DT-ST DVD±RW GWA4164B D108 [D] (Ide)
4/3/2008 10:27:31 PM info Using Patin-Couffin driver Version 1.37, Internal revision 37 - Async. Access mode
4/3/2008 10:27:31 PM info User default language : 1033 (0x0409h) - English (United States)
4/3/2008 10:27:31 PM info System default language : 1033 (0x0409h) - English (United States)
4/3/2008 10:27:31 PM info DLL Version 2.1.5.335
4/3/2008 10:27:31 PM info DLL C:\Program Files\DVDFab Platinum 4\vso_hwe.dll
4/3/2008 10:27:31 PM info Version 4, 0, 5, 5
4/3/2008 10:27:31 PM info ExeName : "C:\Program Files\DVDFab Platinum 4\DVDFabPlatinum.exe"
4/3/2008 10:27:31 PM info OS : Microsoft Windows XP Professional Service Pack 2 (Build 2600)
4/3/2008 10:27:31 PM info ******************** Report session started ********************

4/3/2008 10:27:31 PM info Current Drive selected : 0:0:0 - HL-DT-ST DVD±RW GWA4164B D108 [D] (Ide)
4/3/2008 10:27:31 PM info Using Patin-Couffin driver Version 1.37, Internal revision 37 - Async. Access mode
4/3/2008 10:27:31 PM info User default language : 1033 (0x0409h) - English (United States)
4/3/2008 10:27:31 PM info System default language : 1033 (0x0409h) - English (United States)
4/3/2008 10:27:31 PM info DLL Version 2.1.5.335
4/3/2008 10:27:31 PM info DLL C:\Program Files\DVDFab Platinum 4\vso_hwe.dll
4/3/2008 10:27:31 PM info Version 4, 0, 5, 5
4/3/2008 10:27:31 PM info ExeName : "C:\Program Files\DVDFab Platinum 4\DVDFabPlatinum.exe"
4/3/2008 10:27:31 PM info OS : Microsoft Windows XP Professional Service Pack 2 (Build 2600)
4/3/2008 10:27:31 PM info ********


#4

4/3/2008 11:25:23 PM info ******************** Report session closed *********************
4/3/2008 11:24:39 PM error Write error at 60144 (16) - Code 03 80 04 [Medium error]
4/3/2008 11:22:26 PM info Lead-in burning time (mS) 16023
4/3/2008 11:22:10 PM info Write started 2290176 sectors to write
4/3/2008 11:22:10 PM info Init success: DVD-R packet writing
4/3/2008 11:22:10 PM info Writing speed requested x4.0, effective x4.0
4/3/2008 11:22:10 PM info Available write speed: 4x
4/3/2008 11:22:10 PM info Media ID: SONY16D1
4/3/2008 11:22:10 PM info Media type: DVD-R
4/3/2008 11:22:10 PM info PIO Mode
4/3/2008 11:22:10 PM info Scanned files #9, folder #2 - total size 4689184768 b. (4.37 Gb.)
4/3/2008 11:22:10 PM info Inserted media type : DVD-R
4/3/2008 11:22:10 PM info Write started
4/3/2008 11:22:02 PM info New media inserted. Burning layer is ready to write
4/3/2008 11:20:57 PM error Write error at 65408 (16) - Code 03 80 04 [Medium error]
4/3/2008 11:18:49 PM info Lead-in burning time (mS) 13076
4/3/2008 11:18:35 PM info Write started 2290176 sectors to write
4/3/2008 11:18:35 PM info Init success: DVD-R packet writing
4/3/2008 11:18:35 PM info Writing speed requested x4.0, effective x4.0
4/3/2008 11:18:35 PM info Available write speed: 4x
4/3/2008 11:18:35 PM info Media ID: SONY16D1
4/3/2008 11:18:35 PM info Media type: DVD-R
4/3/2008 11:18:35 PM info PIO Mode
4/3/2008 11:18:35 PM info Scanned files #9, folder #2 - total size 4689184768 b. (4.37 Gb.)
4/3/2008 11:18:35 PM info Inserted media type : DVD-R
4/3/2008 11:18:35 PM info Write started
4/3/2008 11:18:30 PM info New media inserted. Burning layer is ready to write
4/3/2008 10:31:01 PM info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R
4/3/2008 10:31:01 PM info New Drive selected : 0:0:0 - HL-DT-ST DVD±RW GWA4164B D108 [D] (Ide)
4/3/2008 10:30:35 PM info Current Drive selected : 0:0:0 - HL-DT-ST DVD±RW GWA4164B D108 [D] (Ide)
4/3/2008 10:30:35 PM info Using Patin-Couffin driver Version 1.37, Internal revision 37 - Async. Access mode
4/3/2008 10:30:35 PM info User default language : 1033 (0x0409h) - English (United States)
4/3/2008 10:30:35 PM info System default language : 1033 (0x0409h) - English (United States)
4/3/2008 10:30:35 PM info DLL Version 2.1.5.335
4/3/2008 10:30:35 PM info DLL C:\Program Files\DVDFab Platinum 4\vso_hwe.dll
4/3/2008 10:30:35 PM info Version 4, 0, 5, 5
4/3/2008 10:30:35 PM info ExeName : "C:\Program Files\DVDFab Platinum 4\DVDFabPlatinum.exe"
4/3/2008 10:30:35 PM info OS : Microsoft Windows XP Professional Service Pack 2 (Build 2600)
4/3/2008 10:30:35 PM info ******************** Report session started ********************

4/3/2008 11:24:39 PM error Write error at 60144 (16) - Code 03 80 04 [Medium error]
4/3/2008 11:22:26 PM info Lead-in burning time (mS) 16023
4/3/2008 11:22:10 PM info Write started 2290176 sectors to write
4/3/2008 11:22:10 PM info Init success: DVD-R packet writing
4/3/2008 11:22:10 PM info Writing speed requested x4.0, effective x4.0
4/3/2008 11:22:10 PM info Available write speed: 4x
4/3/2008 11:22:10 PM info Media ID: SONY16D1
4/3/2008 11:22:10 PM info Media type: DVD-R
4/3/2008 11:22:10 PM info PIO Mode
4/3/2008 11:22:10 PM info Scanned files #9, folder #2 - total size 4689184768 b. (4.37 Gb.)
4/3/2008 11:22:10 PM info Inserted media type : DVD-R
4/3/2008 11:22:10 PM info Write started
4/3/2008 11:22:02 PM info New media inserted. Burning layer is ready to write
4/3/2008 11:20:57 PM error Write error at 65408 (16) - Code 03 80 04 [Medium error]
4/3/2008 11:18:49 PM info Lead-in burning time (mS) 13076
4/3/2008 11:18:35 PM info Write started 2290176 sectors to write
4/3/2008 11:18:35 PM info Init success: DVD-R packet writing
4/3/2008 11:18:35 PM info Writing speed requested x4.0, effective x4.0
4/3/2008 11:18:35 PM info Available write speed: 4x
4/3/2008 11:18:35 PM info Media ID: SONY16D1
4/3/2008 11:18:35 PM info Media type: DVD-R
4/3/2008 11:18:35 PM info PIO Mode
4/3/2008 11:18:35 PM info Scanned files #9, folder #2 - total size 4689184768 b. (4.37 Gb.)
4/3/2008 11:18:35 PM info Inserted media type : DVD-R
4/3/2008 11:18:35 PM info Write started
4/3/2008 11:18:30 PM info New media inserted. Burning layer is ready to write
4/3/2008 10:31:01 PM info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R
4/3/2008 10:31:01 PM info New Drive selected : 0:0:0 - HL-DT-ST DVD±RW GWA4164B D108 [D] (Ide)
4/3/2008 10:30:35 PM info Current Drive selected : 0:0:0 - HL-DT-ST DVD±RW GWA4164B D108 [D] (Ide)
4/3/2008 10:30:35 PM info Using Patin-Couffin driver Version 1.37, Internal revision 37 - Async. Access mode
4/3/2008 10:30:35 PM info User default language : 1033 (0x0409h) - English (United States)
4/3/2008 10:30:35 PM info System default language : 1033 (0x0409h) - English (United States)
4/3/2008 10:30:35 PM info DLL Version 2.1.5.335
4/3/2008 10:30:35 PM info DLL C:\Program Files\DVDFab Platinum 4\vso_hwe.dll
4/3/2008 10:30:35 PM info Version 4, 0, 5, 5
4/3/2008 10:30:35 PM info ExeName : "C:\Program Files\DVDFab Platinum 4\DVDFabPlatinum.exe"
4/3/2008 10:30:35 PM info OS : Microsoft Windows XP Professional Service Pack 2 (Build 2600)
4/3/2008 10:30:35 PM info ******************** Report session started ********************

4/3/2008 10:30:23 PM info ******************** Report session closed *********************
4/3/2008 10:28:48 PM info Current Drive selected : 0:0:0 - HL-DT-ST DVD±RW GWA4164B D108 [D] (Ide)
4/3/2008 10:28:48 PM info Using Patin-Couffin driver Version 1.37, Internal revision 37 - Async. Access mode
4/3/2008 10:28:48 PM info User default language : 1033 (0x0409h) - English (United States)
4/3/2008 10:28:48 PM info System default language : 1033 (0x0409h) - English (United States)
4/3/2008 10:28:48 PM info DLL Version 2.1.5.335
4/3/2008 10:28:48 PM info DLL C:\Program Files\DVDFab Platinum 4\vso_hwe.dll
4/3/2008 10:28:48 PM info Version 4, 0, 5, 5
4/3/2008 10:28:48 PM info ExeName : "C:\Program Files\DVDFab Platinum 4\DVDFabPlatinum.exe"
4/3/2008 10:28:48 PM info OS : Microsoft Windows XP Professional Service Pack 2 (Build 2600)
4/3/2008 10:28:48 PM info ******************** Report session started ********************

4/3/2008 10:28:48 PM info Current Drive selected : 0:0:0 - HL-DT-ST DVD±RW GWA4164B D108 [D] (Ide)
4/3/2008 10:28:48 PM info Using Patin-Couffin driver Version 1.37, Internal revision 37 - Async. Access mode
4/3/2008 10:28:48 PM info User default language : 1033 (0x0409h) - English (United States)
4/3/2008 10:28:48 PM info System default language : 1033 (0x0409h) - English (United States)
4/3/2008 10:28:48 PM info DLL Version 2.1.5.335
4/3/2008 10:28:48 PM info DLL C:\Program Files\DVDFab Platinum 4\vso_hwe.dll
4/3/2008 10:28:48 PM info Version 4, 0, 5, 5
4/3/2008 10:28:48 PM info ExeName : "C:\Program Files\DVDFab Platinum 4\DVDFabPlatinum.exe"
4/3/2008 10:28:48 PM info OS : Microsoft Windows XP Professional Service Pack 2 (Build 2600)
4/3/2008 10:28:48 PM info ******************** Report session started ********************

4/3/2008 10:28:40 PM info ******************** Report session closed *********************
4/3/2008 10:27:31 PM info Current Drive selected : 0:0:0 - HL-DT-ST DVD±RW GWA4164B D108 [D] (Ide)
4/3/2008 10:27:31 PM info Using Patin-Couffin driver Version 1.37, Internal revision 37 - Async. Access mode
4/3/2008 10:27:31 PM info User default language : 1033 (0x0409h) - English (United States)
4/3/2008 10:27:31 PM info System default language : 1033 (0x0409h) - English (United States)
4/3/2008 10:27:31 PM info DLL Version 2.1.5.335
4/3/2008 10:27:31 PM info DLL C:\Program Files\DVDFab Platinum 4\vso_hwe.dll
4/3/2008 10:27:31 PM info Version 4, 0, 5, 5
4/3/2008 10:27:31 PM info ExeName : "C:\Program Files\DVDFab Platinum 4\DVDFabPlatinum.exe"
4/3/2008 10:27:31 PM info OS : Microsoft Windows XP Professional Service Pack 2 (Build 2600)
4/3/2008 10:27:31 PM info ******************** Report session started ********************

4/3/2008 10:27:31 PM info Current Drive selected : 0:0:0 - HL-DT-ST DVD±RW GWA4164B D108 [D] (Ide)
4/3/2008 10:27:31 PM info Using Patin-Couffin driver Version 1.37, Internal revision 37 - Async. Access mode
4/3/2008 10:27:31 PM info User default language : 1033 (0x0409h) - English (United States)
4/3/2008 10:27:31 PM info System default language : 1033 (0x0409h) - English (United States)
4/3/2008 10:27:31 PM info DLL Version 2.1.5.335
4/3/2008 10:27:31 PM info DLL C:\Program Files\DVDFab Platinum 4\vso_hwe.dll
4/3/2008 10:27:31 PM info Version 4, 0, 5, 5
4/3/2008 10:27:31 PM info ExeName : "C:\Program Files\DVDFab Platinum 4\DVDFabPlatinum.exe"
4/3/2008 10:27:31 PM info OS : Microsoft Windows XP Professional Service Pack 2 (Build 2600)
4/3/2008 10:27:31 PM info ********


#5

4/3/2008 11:22:10 PM info Media type: DVD-R
4/3/2008 11:22:10 PM info PIO Mode

Your pc has slipped into the much slower PIO mode. You’ll need to enable DMA.

4/3/2008 11:18:35 PM info Scanned files #9, folder #2 - total size 4689184768 b. (4.37 Gb.)

Some media it’s best not to write real close to the edge of the disc. Try setting your target output size at 4300.

4/3/2008 11:24:39 PM error Write error at 60144 (16) - Code 03 80 04 [Medium error]

This usually means your burner is not fond of the blank media you’re using.


#6

ok then how do I enable the DMA cause it the box is check to check for it automatically…


#7

4/3/2008 10:27:31 PM info Version 4, 0, 5, 5
4/3/2008 10:27:31 PM info ExeName : “C:\Program Files\DVDFab Platinum 4\DVDFabPlatinum.exe”

This is not the latest version.


#8

Edit


#9

Dear kydawn, please do not start two threads on the same problem, this is called crossposting. One thread is enough. Please read our forum rules, you can find them in my signature. I am merging both threads. Please do not start another on this topic.:cop:

http://club.cdfreaks.com/f116/help-242707/


#10

sorry am new to this… I wont do it again


#11

Unistall through device manager then reboot your pc. That easy.


#12

ok I know what the device manager is but where do I find the DMA at in it … sorry Im all new to this


#13

Use the link i posted earlier. It’s an illustrated guide by a very knowledgable chap. It’ll get you through it. :slight_smile:


#14

ok now do I also need to registar for this page or will my id from here work?


#15

ok I did what you said but it says that my DMA is enabled and not in PIO mode… so now what do I do?


#16

PC’s slip into PIO mode when consecutive read errors occur. I would uninstall your ide channel anyway, reboot, update to the newest version of DvdFab, and try a different blank media if you have one available.