Failed to get DVD information

Every DVD that put in does not get the dvd info. In result it cannot copy the dvd.

This is the log:
10/15/2007 2:28:09 PM info ******************** Report session closed *********************
10/15/2007 2:27:59 PM info No Drive selected now
10/15/2007 2:27:59 PM info Using SPTI interface
10/15/2007 2:27:59 PM info User default language : 1033 (0x0409h) - English (United States)
10/15/2007 2:27:59 PM info System default language : 1033 (0x0409h) - English (United States)
10/15/2007 2:27:59 PM info DLL Version 2.1.3.324
10/15/2007 2:27:59 PM info DLL H:\DVDFab Platinum 3\vso_hwe.dll
10/15/2007 2:27:59 PM info Version 3, 2, 1, 0
10/15/2007 2:27:59 PM info ExeName : "H:\DVDFab Platinum 3\DVDFabPlatinum.exe"
10/15/2007 2:27:59 PM info OS : Microsoft Windows XP Professional Service Pack 2 (Build 2600)

Welcome biorn,
You have no drive selected. Please tell us, if other software works fine for you.
Please be a bit patient. A lot of user around the world will help.
EDIT: Some info about your drive also will help. (You must have a DVD-Burner. If there only a CD-Drive, DVDFab will not work…)

I try to select a drive and it will not let me. It just goes back to " Please insert DVD disc or choose DVD folder/image file". On the Clone option it comes up. With the followim message: the dvd on R:(drive name) is a data disc. You can choose “clone” to copy it. But that option does not work.

Welcome to CDF’s:

Can you please post some screen shots for us?

Sorry, I have no idea in the moment. I would try to re-download and re-install to see, if this helps you.
EDIT: Sorry rolling56, you are more familiar with DVDFab and we post at same time…

Does windows recognize the drive when there is a DVD in it and allow you to browse and open the VIDEO_TS folder?

Yes, windows recognizes the dvd.

Dear all,

Please make sure you download DVDFab from http://www.dvdfab.com/download.htm

Best Regards,
Fengtao