Facebook is on, but computer tells me I'm not connected?

vbimport

#1

Hi. Geez, where to start……
I am in Southern California and I have my Aunt living in North Carolina. She just bought a DELL Inspiron 9PP41L (1545) laptop with hardly any computer or internet savvy. I’m trying to help her get on the internet. She has Wireless DSL. A router and a modem.
To complicate matters somewhat, I am using a desktop with WinXp Home Edition, Firefox Browser, ATT DSL and she is using the Dell laptop, Windows7, and Internet Explorer.

 When she gets to desktop she is welcomed, then prompted to put in her username and password…that’s just to get onto windows. [B][U]Windows 7 HOME Premium,  Dell 1397 Wireless-G [/U][/B]. I want to turn that off and all I want her to do is to open her computer, get to Internet Explorer, Go to her homepage. Then a window pops up saying, “INTERNET EXPLORER CANNOT CONNECT PROPERLY”. I had her go to IE>TOOLS>INTERNET OPTIONS>GENERAL TAB> HOME PAGE, and had her type in [http://www.comporium (dot)com](http://www.comporium%20%28dot%29com/), APPLY,OK.

She restarts computer, another same message saying “Can not connect” pops up. I asked her if there was another internet EXPLORER on the desktop, she said yes, I told her to go to that HOME PAGE and see what it says….HTTP://HTPP://www.comporium.com. I had her try to highlight the first HTTP:// and DELETE it showing only one HTTP, APPLY, OK, then that same webpage changed to gotohhtp://http://www.comporium.com., and would not let her change that address.

Another problem is, the computer automatically opens Facebook, but the computer is telling her she is not connected??? How can she not be connected, but get to her Facebook?

She also had WINDOWS LIVE 7 MESSENGER that pops open when she gets to her desktop. IS THIS EVEN NECESSARY? She will not chat, but can she disable or even delete from programs if she does not use this? Could this be causing problems?

I tried talking to Comporium’s tech support, and he told me to go to connections tab in Tools> Internet Options ,and somehow turn OFF the WAN PPOE broadband, since she has WIRELESS, and not Broadband,but she could not see that anywhere.

Would going to the bottom of the Advanced tab in tools/internet options and click on RESET INTERNET EXPLORER SETTINGS help at all?

If any or all of this seems familiar, please send any suggestions, which would be much appreciated. Thank You!


#2

[QUOTE=rivrbyte;2547784]Hi. Geez, where to start……
I am in Southern California and I have my Aunt living in North Carolina. She just bought a DELL Inspiron 9PP41L (1545) laptop with hardly any computer or internet savvy. I’m trying to help her get on the internet. She has Wireless DSL. A router and a modem.
To complicate matters somewhat, I am using a desktop with WinXp Home Edition, Firefox Browser, ATT DSL and she is using the Dell laptop, Windows7, and Internet Explorer.

 When she gets to desktop she is welcomed, then prompted to put in her username and password…that’s just to get onto windows. [B][U]Windows 7 HOME Premium,  Dell 1397 Wireless-G [/U][/B]. I want to turn that off and all I want her to do is to open her computer, get to Internet Explorer, Go to her homepage. Then a window pops up saying, “INTERNET EXPLORER CANNOT CONNECT PROPERLY”. I had her go to IE>TOOLS>INTERNET OPTIONS>GENERAL TAB> HOME PAGE, and had her type in [http://www.comporium (dot)com](http://www.comporium%20%28dot%29com/), APPLY,OK.

She restarts computer, another same message saying “Can not connect” pops up. I asked her if there was another internet EXPLORER on the desktop, she said yes, I told her to go to that HOME PAGE and see what it says….HTTP://HTPP://www.comporium.com. I had her try to highlight the first HTTP:// and DELETE it showing only one HTTP, APPLY, OK, then that same webpage changed to gotohhtp://http://www.comporium.com., and would not let her change that address.

Another problem is, the computer automatically opens Facebook, but the computer is telling her she is not connected??? How can she not be connected, but get to her Facebook?

She also had WINDOWS LIVE 7 MESSENGER that pops open when she gets to her desktop. IS THIS EVEN NECESSARY? She will not chat, but can she disable or even delete from programs if she does not use this? Could this be causing problems?

I tried talking to Comporium’s tech support, and he told me to go to connections tab in Tools> Internet Options ,and somehow turn OFF the WAN PPOE broadband, since she has WIRELESS, and not Broadband,but she could not see that anywhere.

Would going to the bottom of the Advanced tab in tools/internet options and click on RESET INTERNET EXPLORER SETTINGS help at all?

If any or all of this seems familiar, please send any suggestions, which would be much appreciated. Thank You![/QUOTE]

Wait so can she get onto other internet sites or just facebook? And did you make sure to check the wireless is connecting and working and any Firewall is blocking outgoing connection? Was there any software changes before this happened?? And when you mean open facebook what do you see if anything that comes up?? That Live messenger can be killed by going to the MSCONFIG and unchecking the process in the startup that runs Live messenger from running again. You gave info but we need to be more specific as to what is going on cause you gave to much general problems…


#3

Hi,

first question: How do you give support? I’d suggest that you use remote assistance software like Teamviewer. Since Facebook seems to be working, I guess, Internet connection does work somewhat. So she should try accessing http://www.teamviewer.com/ (she should type without the http:// stuff).
At the moment I guess, the “Can’t connect” messages are due to the mistyped URL (with double http etc.)

Another option: have her right-click on the desktop, then select “new”-> Link. A Wizard shows up. Type www.myce.com (or whatever the home page should be) in the box. Next. Then you can enter a better name than “New Internet link”.

Windows Messenger can be uninstalled in Control Panel “programs”. Click on “Live Essentials” and then “change”. Check “Messenger” to uninstall (or uncheck, depending on the dialogue).

When she gets to desktop she is welcomed, then prompted to put in her username and password…that’s just to get onto windows. Windows 7 HOME Premium, Dell 1397 Wireless-G . I want to turn that off and all I want her to do is to open her computer, When she gets to desktop she is welcomed, then prompted to put in her username and password…that’s just to get onto windows. Windows 7 HOME Premium, Dell 1397 Wireless-G . I want to turn that off and all I want her to do is to open her computer, get to Internet Explorer, Go to her homepage.
So you want to turn off the Windows Login? Why do you want to "get to Internet Explorer, Go to her homepage. " then? :confused:
Leave that password stuff as is. Seriously.

Michael


#4

You MUST have a password for this to work :wink:

Internet Explorer:
File -> (untick) Work offline.

You will have to get your IT illiterate supportee to check which adapters are working -> Maybe disable any network adapters in the PC which are NOT required, to simplify the issue.

Is there a 5-12yr available that can follow instructions over the phone? Adults get flustered easily when they are working on unfamiliar things … especially as they get older.
It’s probably easier to get the local tech-nerd to give your supportee a hand :wink:

I once spent 90 minutes on a phone attempting to explain how to burn a CD (using the nero-wizard … ffs) to my father … only to be totally thwarted by the fact that he’d moved the “burn” button off the screen by accidentally moving the window … FFS … seriously? What you are imagining is on their screen … and what actually is are two totally different things :iagree: … not to mention what you would see if you were in front of the computer versus them …

What you see … a cruise ship, cruising on a calm blue ocean, with a gentle Caribbean breeze, with a martini in your hand … and secret to eternal life within your reach …
What they see … peak hour traffic in Beijing, and they’re riding a unicycle, with only one pedal, without a helmet, and they’re juggling a bottle of nitro-glycerine, a roaring chainsaw, and a live King Cobra … and within reach is a million explosive sticks of dynamite, all with a lit fuse …
:iagree: