Dell won't fix my Laptop ... less than 2 months after I received the damn thing, I noticed the case has cracked on one of the corners, near the hinge (separate to the structural plastic supporting the hinge though).
Dell have said I'm too rough with my laptop and refused to fix it for free, because it's not covered by their $300+ "Total Warranty".
I must be the gentlest bloke with my laptop ... the damn thing only sits on my desk, and coffee tables at home, and is transported in a padded messenger bag otherwise. The other two laptops I had both survived 3 years of me hauling them around and whipping them out on planes & trains, and this fragile hunk-a-junk only does light duty.
Some of my companies electricians, which are rough as guts, have 3 yr old laptops which have been through hell ... I've seen them dropped of tables onto concrete, buried under old light fittings & cable, and good old plaster dust being blown from the vents ... and they keep on chugging along OK.
However, following a string of adapter breakdowns ( 3 adapters died in less than 2 months after purchase), a few laptops with non-working components on arrival, dells change of policy regarding shipping operating CD's with systems, and generally garbage support, on my advice my company has reviewed our laptop purchasing policy. We really only buy about 6 laptops year, and 1/2 of them had broken components on arrival, or were unusable within a few months. FFS.
The new dell laptops need to come with "FRAGILE" written across the cover. It's just the recent laptops which appear to be garbage. Previous dell laptops (purchases upto July 2009) have pretty much been robust and rarely had DOA components.