Error while reading

I have the latest DVD FAB Platinum 5.2.3.2 and everytime I go to copy a disc it will say error while reading. I just barely bought the program and am having a lot of problems with it. I even tried copying another disc but that one wouldn’t work either. What should I do?

Go into common settings and click on general on the left side and then click on the “Reset DMA” button, also click on PathPlayer also located on the left side and set it as “Always Enabled”.

I tried that but it didn’t work. Is there anything else I should try?

can you be more specific on what is happening. like what the error says exactly would be a good start. What you are doing full disc or main movie. Also would be nice to know the name of said movie too