The DVD is “Eagles - Hell Freezes Over”, and I have tried it 3 different ways, directly from internal and external drive as well as copy to hard drive and convert. I am able to copy to the hard drive but not convert.
I just tried to play it from my hard drive and while the file structure seems fine, there is a major problem with the files. it will play but is pixelated beyond being able to see and the sound is gone. The disk plays badly with VLC media player, lots of lines and stutters, Nero Showtime plays it fine. Have copied it using passkey to unlock, now trying DVDFab to copy and it is copying, so far, will let you know if that is any better.[/QUOTE]
If the original DVD has playback issues try cleaning the disc, if you can copy to the hard drive without having playback issues but still have trouble during the conversion try changing the settings for the A/V codec in common settings.