Error 400 message

I am considering buying the software, but on the trial, on some DVDs (Superman returns) I get the following error (after nearly an hour of copying!) : task_1 failed! Error=400(39 4 1 0 3864042 3864233 3864167)

Can someone advise? I have the platinum 3.0.40 or whatever it is.

I know that [B](39 [/B] has something to do with conflict of other programs and the drive. Do a google search for error 39. Also run a registry cleaner, 400 errors were common several versions back but now appear to be limited to certain hardware. Do other DVDs copy, this is a copy error. Make sure your burner firmware is up to date. This was a common problem on some older Sony drives.

Please post your computer specs and check for programs running in background.

Some people are having problems with Try beta which has a link posted in the [B]Read First[/B] sticky threads.


I have not copied this movie, but others have, so may be they will charm in with a better answer.

forgive my ignorance, but how do i update my burner firmware? My burner is a TSSTcorp CD/DVDW TS-L632B [CD-ROM drive]

BTW have only had probs with superman returns :bow:

duplicated post

Hi 4Moe,

Please send us all the .IFO files on Original disc, then we will check the problem.

A recommended way is listed below:

  1. Open an Explorer window, and navigate to VIDEO_TS folder of the DVD.
  2. Copy all files ending with .IFO to hard disk.
  3. ZIP the IFO files on hard disk to one file. Name it with a readable filename, like
  4. Send the zip file to fengtao(at), you need replace (at) with @.

Best Regards,

Hi 4Moe, Firstly welcome the worlds best forum :clap:

I have done a search on Google with your model number you have quoted, I could only find “contact your computer manufacturer” ie; Dell, Toshiba, Samsung. Once your on there site I would look for updates or even there forum for help.

Hope this is of some help.

Barry :bigsmile: