Error=116

after the last update i keep geting this error 116. i have reviewed anything that might have to do with this problem here. have followed the clean uninstall of software, regcleaned,defag,restarted, and reinstalled 4 times and still the same problem. also changed from packit to soa, didn’t help. have used vso and nero eng. . still same problem.
worked great up to last update ver.3086.
running xp pro sp2 1.5gm ram amd64 3200

dvdfab event log:
11:25:59: Analyzing of DVD started
11:25:59: Analyzing of DVD completed successfully
11:25:59: Copy process started
11:30:37: Copy process completed successfully
11:50:04: Burn DVD folder (C:\Documents and Settings\Darryl\My Documents\DVDFab\Temp\MainMovie\ZOOM) started
11:50:47: Task_2 failed! Error=116
11:50:48: Process failed!

dvdfab_burn_vso log:
3/4/2007 11:51:06 AM info ******************** Report session closed *********************
3/4/2007 11:50:43 AM info Media removed. Burning layer not ready to write
3/4/2007 11:50:40 AM error Write error at 16 (16) - Code 04 09 02 [HW error, Focus servo failure]
3/4/2007 11:50:40 AM info Lead-in burning time (mS) 30580
3/4/2007 11:50:10 AM info Write started 1478080 sectors to write
3/4/2007 11:50:10 AM info Writing speed requested x16.0, effective x16.0
3/4/2007 11:50:10 AM info Available write speed: 16x, 12x, 8x, 6x, 4x
3/4/2007 11:50:10 AM info Media ID: CMC MAG-M01-00
3/4/2007 11:50:10 AM info DMA Enabled
3/4/2007 11:50:10 AM info Scanned files #7, folder #2 - total size 3026016256 b. (2.82 Gb.)
3/4/2007 11:50:10 AM info Inserted media type : DVD+R
3/4/2007 11:50:04 AM info Write started
3/4/2007 11:50:00 AM info New media inserted. Burning layer is ready to write
3/4/2007 11:25:58 AM info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
3/4/2007 11:25:58 AM info New Drive selected : 1:0:0 - PLEXTOR DVDR PX-716A 1.10 [F] (Ide)
3/4/2007 11:25:25 AM info Current Drive selected : 1:0:0 - PLEXTOR DVDR PX-716A 1.10 [F] (Ide)
3/4/2007 11:25:25 AM info Using Patin-Couffin driver Version 1.37, Internal revision 37 - Async. Access mode
3/4/2007 11:25:25 AM info User default language : 1033 (0x0409h) - English (United States)
3/4/2007 11:25:25 AM info System default language : 1033 (0x0409h) - English (United States)
3/4/2007 11:25:25 AM info DLL Version 2.0.25.278
3/4/2007 11:25:25 AM info DLL C:\Program Files\DVDFab Platinum 3\vso_hwe.dll
3/4/2007 11:25:25 AM info Version 3, 0, 8, 6
3/4/2007 11:25:25 AM info ExeName : “C:\Program Files\DVDFab Platinum 3\DVDFabPlatinum.exe”
3/4/2007 11:25:25 AM info OS : Microsoft Windows XP Professional Service Pack 2 (Build 2600)
3/4/2007 11:25:25 AM info ******************** Report session started ********************

3/4/2007 11:50:43 AM info Media removed. Burning layer not ready to write
3/4/2007 11:50:40 AM error Write error at 16 (16) - Code 04 09 02 [HW error, Focus servo failure]
3/4/2007 11:50:40 AM info Lead-in burning time (mS) 30580
3/4/2007 11:50:10 AM info Write started 1478080 sectors to write
3/4/2007 11:50:10 AM info Writing speed requested x16.0, effective x16.0
3/4/2007 11:50:10 AM info Available write speed: 16x, 12x, 8x, 6x, 4x
3/4/2007 11:50:10 AM info Media ID: CMC MAG-M01-00
3/4/2007 11:50:10 AM info DMA Enabled
3/4/2007 11:50:10 AM info Scanned files #7, folder #2 - total size 3026016256 b. (2.82 Gb.)
3/4/2007 11:50:10 AM info Inserted media type : DVD+R
3/4/2007 11:50:04 AM info Write started
3/4/2007 11:50:00 AM info New media inserted. Burning layer is ready to write
3/4/2007 11:25:58 AM info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
3/4/2007 11:25:58 AM info New Drive selected : 1:0:0 - PLEXTOR DVDR PX-716A 1.10 [F] (Ide)
3/4/2007 11:25:25 AM info Current Drive selected : 1:0:0 - PLEXTOR DVDR PX-716A 1.10 [F] (Ide)
3/4/2007 11:25:25 AM info Using Patin-Couffin driver Version 1.37, Internal revision 37 - Async. Access mode
3/4/2007 11:25:25 AM info User default language : 1033 (0x0409h) - English (United States)
3/4/2007 11:25:25 AM info System default language : 1033 (0x0409h) - English (United States)
3/4/2007 11:25:25 AM info DLL Version 2.0.25.278
3/4/2007 11:25:25 AM info DLL C:\Program Files\DVDFab Platinum 3\vso_hwe.dll
3/4/2007 11:25:25 AM info Version 3, 0, 8, 6
3/4/2007 11:25:25 AM info ExeName : “C:\Program Files\DVDFab Platinum 3\DVDFabPlatinum.exe”
3/4/2007 11:25:25 AM info OS : Microsoft Windows XP Professional Service Pack 2 (Build 2600)
3/4/2007 11:25:25 AM info ******************** Report session started ********************

3/4/2007 11:25:23 AM info ******************** Report session closed *********************
3/4/2007 11:23:24 AM info Media removed. Burning layer not ready to write
3/4/2007 11:23:02 AM info New media inserted. Burning layer is ready to write
3/4/2007 11:20:38 AM info Media removed. Burning layer not ready to write
3/4/2007 11:20:35 AM error Write error at 16 (16) - Code 04 09 02 [HW error, Focus servo failure]
3/4/2007 11:20:35 AM info Lead-in burning time (mS) 30931
3/4/2007 11:20:03 AM info Write started 1478080 sectors to write
3/4/2007 11:20:03 AM info Writing speed requested x16.0, effective x16.0
3/4/2007 11:20:03 AM info Available write speed: 16x, 12x, 8x, 6x, 4x
3/4/2007 11:20:03 AM info Media ID: CMC MAG-M01-00
3/4/2007 11:20:03 AM info DMA Enabled
3/4/2007 11:20:03 AM info Scanned files #7, folder #2 - total size 3026016256 b. (2.82 Gb.)
3/4/2007 11:20:03 AM info Inserted media type : DVD+R
3/4/2007 11:19:59 AM info Write started
3/4/2007 11:19:53 AM info New media inserted. Burning layer is ready to write
3/4/2007 11:14:37 AM info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
3/4/2007 11:14:37 AM info New Drive selected : 1:0:0 - PLEXTOR DVDR PX-716A 1.10 [F] (Ide)
3/4/2007 11:13:02 AM info Current Drive selected : 1:0:0 - PLEXTOR DVDR PX-716A 1.10 [F] (Ide)
3/4/2007 11:13:02 AM info Using Patin-Couffin driver Version 1.37, Internal revision 37 - Async. Access mode
3/4/2007 11:13:02 AM info User default language : 1033 (0x0409h) - English (United States)
3/4/2007 11:13:02 AM info System default language : 1033 (0x0409h) - English (United States)
3/4/2007 11:13:02 AM info DLL Version 2.0.25.278
3/4/2007 11:13:02 AM info DLL C:\Program Files\DVDFab Platinum 3\vso_hwe.dll
3/4/2007 11:13:02 AM info Version 3, 0, 8, 6
3/4/2007 11:13:02 AM info ExeName : “C:\Program Files\DVDFab Platinum 3\DVDFabPlatinum.exe”
3/4/2007 11:13:02 AM info OS : Microsoft Windows XP Professional Service Pack 2 (Build 2600)
3/4/2007 11:13:02 AM info ******************** Report session started ********************

3/4/2007 11:23:24 AM info Media removed. Burning layer not ready to write
3/4/2007 11:23:02 AM info New media inserted. Burning layer is ready to write
3/4/2007 11:20:38 AM info Media removed. Burning layer not ready to write
3/4/2007 11:20:35 AM error Write error at 16 (16) - Code 04 09 02 [HW error, Focus servo failure]
3/4/2007 11:20:35 AM info Lead-in burning time (mS) 30931
3/4/2007 11:20:03 AM info Write started 1478080 sectors to write
3/4/2007 11:20:03 AM info Writing speed requested x16.0, effective x16.0
3/4/2007 11:20:03 AM info Available write speed: 16x, 12x, 8x, 6x, 4x
3/4/2007 11:20:03 AM info Media ID: CMC MAG-M01-00
3/4/2007 11:20:03 AM info DMA Enabled
3/4/2007 11:20:03 AM info Scanned files #7, folder #2 - total size 3026016256 b. (2.82 Gb.)
3/4/2007 11:20:03 AM info Inserted media type : DVD+R
3/4/2007 11:19:59 AM info Write started
3/4/2007 11:19:53 AM info New media inserted. Burning layer is ready to write
3/4/2007 11:14:37 AM info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
3/4/2007 11:14:37 AM info New Drive selected : 1:0:0 - PLEXTOR DVDR PX-716A 1.10 [F] (Ide)
3/4/2007 11:13:02 AM info Current Drive selected : 1:0:0 - PLEXTOR DVDR PX-716A 1.10 [F] (Ide)
3/4/2007 11:13:02 AM info Using Patin-Couffin driver Version 1.37, Internal revision 37 - Async. Access mode
3/4/2007 11:13:02 AM info User default language : 1033 (0x0409h) - English (United States)
3/4/2007 11:13:02 AM info System default language : 1033 (0x0409h) - English (United States)
3/4/2007 11:13:02 AM info DLL Version 2.0.25.278
3/4/2007 11:13:02 AM info DLL C:\Program Files\DVDFab Platinum 3\vso_hwe.dll
3/4/2007 11:13:02 AM info Version 3, 0, 8, 6
3/4/2007 11:13:02 AM info ExeName : “C:\Program Files\DVDFab Platinum 3\DVDFabPlatinum.exe”
3/4/2007 11:13:02 AM info OS : Microsoft Windows XP Professional Service Pack 2 (Build 2600)
3/4/2007 11:13:02 AM info ******************** Report session started ********************

3/4/2007 11:11:26 AM info ******************** Report session closed *********************
3/4/2007 11:10:20 AM info Current Drive selected : 1:0:0 - PLEXTOR DVDR PX-716A 1.10 [F] (Ide)
3/4/2007 11:10:20 AM info Using Patin-Couffin driver Version 1.37, Internal revision 37 - Async. Access mode
3/4/2007 11:10:20 AM info User default language : 1033 (0x0409h) - English (United States)
3/4/2007 11:10:20 AM info System default language : 1033 (0x0409h) - English (United States)
3/4/2007 11:10:20 AM info DLL Version 2.0.25.278
3/4/2007 11:10:20 AM info DLL C:\Program Files\DVDFab Platinum 3\vso_hwe.dll
3/4/2007 11:10:20 AM info Version 3, 0, 8, 5
3/4/2007 11:10:20 AM info ExeName : “C:\Program Files\DVDFab Platinum 3\DVDFabPlatinum.exe”
3/4/2007 11:10:20 AM info OS : Microsoft Windows XP Professional Service Pack 2 (Build 2600)
3/4/2007 11:10:20 AM info ******************** Report session started ********************

3/4/2007 11:10:20 AM info Current Drive selected : 1:0:0 - PLEXTOR DVDR PX-716A 1.10 [F] (Ide)
3/4/2007 11:10:20 AM info Using Patin-Couffin driver Version 1.37, Internal revision 37 - Async. Access mode
3/4/2007 11:10:20 AM info User default language : 1033 (0x0409h) - English (United States)
3/4/2007 11:10:20 AM info System default language : 1033 (0x0409h) - English (United States)
3/4/2007 11:10:20 AM info DLL Version 2.0.25.278
3/4/2007 11:10:20 AM info DLL C:\Program Files\DVDFab Platinum 3\vso_hwe.dll
3/4/2007 11:10:20 AM info Version 3, 0, 8, 5
3/4/2007 11:10:20 AM info ExeName : “C:\Program Files\DVDFab Platinum 3\DVDFabPlatinum.exe”
3/4/2007 11:10:20 AM info OS : Microsoft Windows XP Professional Service Pack 2 (Build 2600)
3/4/2007 11:10:20 AM info ******************** Report session started ********************

any ideals?
thanks
dsisson

This is a hardware problem with your burner. Needs repair or replacement. Thanks for posting all the logs first. Wish it was better news.:sad:

was starting think it was.
thanks
dsisson