I had to complete a printing job and the empty BLACK cartridge light came on. I didn’t have a new cartridge to install and had to complete the job I was doing. In desperation, I pressed the button to install a new cartridge and then lifted the empty cartridge about 1" and then placed it back. The printer continued to print and I was able to complete the job. I now have a new cartridge to install but cannot get the cartridge carrier into a position where I can install the new one.
Any advise on a possible fix would be very much appreciated.